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Job Opening for Customer Care Executive - Ahmedabad
Aegis Ltd

Job Opening for Customer Care Executive - Ahmedabad

Aegis is a global consulting, technology, outsourcing and training & Education Company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 55 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking, Financial Services & Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities
Customer Care Executive
Job Code: CCE/100
Job Location:  Ahmedabad
Job Description:  Job Description:

Candidate with excellent communication skills will be preferred.
Candidate who are interested for inbound calling will be preferred.
Candidate with English Fluency will be Preferred.
only day shifts for female employees .
Rotational shifts for Male candidates,
To achieve desired customer delight by ensuring satisfactory response to customer interaction.
Manage Customer Interactions through Inbound voice and data contact.
Appropriate escalation of unresolved complaints.
Update the existing database with changes and status of each Customer query/resolution.
To ensure satisfactory resolution of varieties of issues.
To interface with respective work center for resolution of complaints.
Manage resolution of billing queries/ Issues.
Be adequately trained and updated on any changes that take place from time to time.
Managing service delivery
Functional Area:  ITES/BPO/KPO/Customer Service
Candidate Requirement
Salary:INR 1,50,000 - 2,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical).
Experience:  0 - 3 years
Qualification:  Any Upto Class 10
Preferred Resume Format:  MS-Word
 
Aegis Ltd
Mohit Patel
Essar House, Opp Gujarat College,
Ellisbridge

Ahmedabad, Gujarat
India 380006

Phone: 8866451925
Website: http://www.aegisglobal.com
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Job Ad publication date: 28 Sep 2017  
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Publication Date: 28 Sep 2017
No. of Job Applications: 2
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