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Client Manager, Project Manager, Project Co-ordinator, Account Manager
Betamonks Technology Factory Pvt. Ltd.

Client Manager, Project Manager, Project Co-ordinator, Account Manager

Betamonks Technology Factory Pvt Ltd

We Betamonks Technology Factory Pvt Ltd., established in the year 2012 is a pioneer in supporting Techno-knowledge-based Software product development and boot-strapping services in the banking, telecom, and healthcare and e-governess industry.

Betamonks has its employees strength of about 240 + across Chennai, Nagpur and Vizag location.
Client Management
Job Code: Client Management_05-10-17
Job Location:  Nagpur
Job Description:  Represent Yalamanchili as first point of contact for clients

· Serves as an escalation point of contact for customer and assigns issues to Technical Support team or Software Delivery team as appropriate.

· Provides significant business value to the client and is a trusted advisor who effectively maintain close working relationships with senior client managers

· Proactively contacts assigned clients to gauge satisfaction levels and needs/challenges.

· Responsible for client communications and conflict resolution.

· Assist and execute account management plan

· Review and coordinate with internal department on clients’ queries. Example: RFC (Request for Change); Request for Proposal (RFP); Quality; Technology; Finance.

· Take proactive approach to anticipate, prevent and resolve potential issue

· During project implementation, works closely with the project team in order to maintain a continuous knowledge of project status.

· Accountable for overall client satisfaction to ensure that clients’ needs are followed up and fulfilled by working with various departments (Development, Delivery, Testing, Operations, Solution Architect, Quality Assurance)

· Liaise with third party vendors (card suppliers; Gateway providers; etc) for clients’ need

· Update clients on a continuous basis of the new Yalamanchili products and solutions

· Review, negotiate and follow up on client agreement and Purchase Order

· Work with Finance to ensure invoices are raised on a timely basis as per client agreement

· Follow up with clients on the invoice payments

· Provides regular two-way communication between the client and YALAMANCHILI teams, to provide strong team representation and set proper client expectations.

· Aware of and communicates opportunities for account growth and new business opportunities to YALAMANCHILI management.

· Develop and maintain knowledge of client domains in relation to YALAMANCHILI's products.
Functional Area:  IT - Software
Functional Role:  Project Manager
Good Communication Skills, Experience in Banking operations and other domain..
Candidate Requirement
Ready to relocate, Ready to work in shifts, Resume along with passport size photograph..
Experience:  2 - 5 years
Qualification:  Any Graduate, Any Post Graduate
Preferred Resume Format:  MS-Word
Betamonks Technology Factory Pvt. Ltd.
Yogita Suresh Phasate
PL NO 46/47, Near Trisharan Nagar,,
Near Somalwar High School (Khamla),

Nagpur, Maharashtra
India 440025

Phone: 0712-3075050
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Job Ad publication date: 5 Oct 2017  
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