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Technical Support Specialist
Bharja Technologies

Technical Support Specialist

Bharja Technologies, a global Leader in IT Services, Consulting, Technology and Digital Solutions with a Large Network of Innovation and Delivery Centers.

With 20 years in IT, Bharja Technologies offers services to streamline IT strategies, information security assurance and system integration, ensure smooth and effective digital transformation and improve digital customer experience.

At Bharja Technologies, we develop and deploy platform agnostic, high-performance cloud applications, customized to your specific business needs. We provide client-centric mobility solutions that are inline with the business goals for SMEs and corporates.

Bharja Technologies takes great pride in delivering web application services and best-in-class website development services with compelling functionality to create a long-lasting impression both visually and interactively.

Bharja Technologies offers enhanced performance for managing business processes, data, and remote infrastructure. Our expertise lies in delivering quality consulting, implementation, and integration of strategic business processes. We design, create and deploy flexible engagement models for custom based requirements.

Driven by 20 years of experience in software testing and QA services, Bharja Technologies offers comprehensive product audit from different angles, including code quality, solution functionality, usability, performance and security.

At Bharja Technologies, we develop, publish, measure and optimize content across social platforms for our clients whether it be a simple campaign to drive festival sales or a complex campaign engagement to increase consumer generated content, which can then be rechanneled into the brand content funnel.
Technical Support Specialist
Job Location:  Ahmedabad
Job Description:  Bharja Technologies is looking to add experienced techie to join our Technical Support Team, responsible for handling the day to day support requests servicing across multiple office locations.

PRIMARY RESPONSIBILITIES:
Primary escalation point for the frontline global support team via chat, onsite, or ticketing system.
In collaboration with team members and IT leadership, implement great support processes, procedures, and documentation consistent with standards.
Deploy automated, self service capabilities with tools like Jira and CrashPlan.
Identify opportunities for business enablement through smart use of technology.
Develop and implement guidelines for the deployment and management of systems and software.
Mentor junior team members.
Manage, support, and provision business application in a cloud-based environment.
Write clear, concise documentation for team members.
Evaluate and recommend new software platforms and services.
Actively participate in and lead team on-boarding training sessions.
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Technical Support Executive
Candidate Requirement
QUALIFICATIONS:

Bachelor of Science in Computers or Business related field, or equivalent work experience
A minimum of 3-5 years of Desktop Support / Engineering experience
Strong knowledge of Mac OS X system administration and applications: OS configuration, troubleshooting, and knowledge of applications.
Expert with Windows PC troubleshooting and application support.
Experience with administering Google Apps for Business, including comprehensive knowledge of Mail, Calendar, Drive, Docs, and Groups.
Working knowledge of VoIP, VideoConference systems and other collaborative technologies.
Comfortable with managing Security and Mail groups (dynamic / criteria based and static), in addition to Google and AD user account management.
Experience in supporting global users remotely and in-person.
Comfortable doing first line troubleshooting and diagnostics on WiFi and Wired networks.
Effective, professional communicator, mediator, and facilitator, bridging communication between technical and non-technical staff.
Bonus: experience with Apple MDM \ Airwatch and other Client Security tools.

SKILLS:

Exceptional customer service abilities.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Experience in relevant technologies;
Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS).
Active Directory User and Group Management.
Cloud based call center / telephony systems (8x8 preferred).
Office 365 (User, Mailbox and policy management).
Understanding of network configurations and basic troubleshooting.
ConnectWise Service Board or other related Ticketing System.
Desire to evaluate and become proficient in new (or new to you) technologies, processes, skills.

In return, we'll offer:
Very attractive salary package, depending on abilities and experience.
An opportunity to work with a tech-savvy and award winning international IT firm..
Qualification:  Graduate in Engineering with B.E./B.Tech
 
Bharja Technologies
Vikram Shah
Dwarkesh Business Hub, Motera.,
Ahmedabad, Gujarat
India 382424

Website: http://www.bharja.com
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Job Ad publication date: 27 Jan 2020  
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