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Require Help-Desk Coordinator (Female) for IT Hardware & Networking
Binary Global Limited

Require Help-Desk Coordinator (Female) for IT Hardware & Networking

Binary Global Limited a unique name in the data networking and security solutions industry by offering services & technical solution for switching & networking, structured cabling, video conferencing, security and data leak, IT management, wireless networking, audit and compliance, and related services and gaining a global reputation by providing the best in the class facility for its customers and delighting them by serving through unmatched support and service backup.
Binary Global Limited in last 12 years of its existence has consistently been ranked as the fastest growing data networking and solution providing company. It has strategic alliances with the leaders in market like SCO, AMP, Emerson, Microsoft, Polycom, Gajshield, etc.
IT Help-Desk Coordinator (Female)
Job Location:  New Delhi
Job Description:  Job Description

1. Coordinating among various stakeholders like engineers, customers and vendors. Strict adherence to SLAs and ensuring ITIL based approach in resolving issues and requests.
2. Shall be required to manage asset inventories and associated processes to ensure timely updates of asset additions, modifications, removals.
3. Regular Reporting to senior management: should be able to prepare and present MIS reports.
4. Able to handle basic technical calls and resolve them.
5. Leading the Service Desk Team for attaining agreed SLA and optimum efficiency from Team Members.
Functional Area:  IT - Networking
Functional Role:  Support Specialist
To handle 1st level of customer technical support queries..
Candidate Requirement
Desired Candidate Profile:-

1. Basic training in Hardware, Network, Operating Systems.
2. Good knowledge and some exposure on Desktop level support and application support.
3.Exposure to Manage Engine or any other Helpdesk or Ticket Management Tool.
4. Hands-on with MS Office and especially reasonably good skills on MS Excel.
5. Exposure on Level 1 support on Desktop or End User Support.
6.Excellent understanding of It organisation with understanding of Technology and it's components.
7. Must have good verbal and written communication skills that can ensure completion of tasks written given timelines..
Experience:  2 - 5 years
Qualification:  Graduate in Science, Post Graduate in Science, Professional in Science with B TECH, Professional in Science with B.E./B.Tech, Professional in Science with B.E./B.Tech, Professional in Science with B.E./B.Tech
Preferred Resume Format:  MS-Word
Compensation Details 
Salary:  2.00 Lakh to 4.00 Lakh (Indian Rupees) per annum
 
Binary Global Limited
Manager HR
Binary Global Limited,
K-106, LGF, Kalkaji, New Delhi-110019, India. Opp Bank of Baroda

Delhi, Delhi
India 110019

Phone: 9958795553, 91-11-40140000
Website: http://www.binaryglobal.com
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Job Ad publication date: 27 Dec 2017  
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