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Quality Analyst
Brainworks Solutions Pvt ltd

Quality Analyst

We are one of the leading BPO in Vadodara with state of the art infrastructure in the areas of outsourced marketing services, lead generation and customer acquisition. We provide both, the people and technology necessary for excellent customer acquisition and outbound marketing services.
Job Code: QA
Job Location:  Baroda (Vadodara)
Job Description:  • Listen to Voice calls of agents and rate them on soft skills and customer experience
• Audit calls and the responses provided by the agents and to evaluate the customer experience
• Provide grammatically correct, specific and actionable feedback to ensure effective coaching with minimal impact on recipient efficiency
• Meet or exceed set volume and productivity targets
• Escalate any fatal errors to Management
• Work for the improvement of quality of service delivery
• Participates & contributes to the Quality calibration process
Functional Area:  ITES/BPO/KPO/Customer Service
Candidate Requirement
Skill Set Required:

• Attention to Detail
• Good Analytical Skills
• Good Listener
• Excellent English Communication skills
• Ability to identify with basic programs on windows Ms Office
• Age group: 21-32 years
• Experience: Minimum 2 years in international voice process.
Experience:  2 - 7 years
Qualification:  Any Graduate, Any 10+2
Brainworks Solutions Pvt ltd
Mohinee Palan
417, Atlantis,,
Nr Genda Circle, Sarabhai Road

Baroda (Vadodara), Gujarat
India 390023

Phone: 9619926088, 8460808099
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Job Ad publication date: 21 Oct 2019  
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Publication Date: 21 Oct 2019
No. of Job Applications: 4
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