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CSR/OCR/Sales Executive/Customer Experience Specialist
Etech Global Services

CSR/OCR/Sales Executive/Customer Experience Specialist

Etech (formerly Effective Teleservices Pvt. Ltd.) has been a leading provider in BPO solutions since 1997 and under our current corporate structure since 2003. Etech provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. Etech is based in US, India and Jamaica. We are a Tier One preferred provider for several Fortune 50 companies. Etech is a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Etech has also been awarded as Best BPO – Rising star category, by Gujarat Electronics and Software industries Association along with other recognitions in the USA.
Customer Experience Specialist
Job Code: Customer Experience Specialist
Job Location:  Baroda (Vadodara)
Job Description:  Essential Responsibilities:
Take and engage chats to prospective customers in designated market area to qualify leads and explain type of
service or product offered.
Respond to multiple inbound chats; gather and verify required information as appropriate.
Communicate with current and prospective customers using Internet and different software to give
information and answer questions regarding current promotions and new or upgraded products.
Quote prices and encourages customers to buy.
We expect you to:
Be Flexible in working hours which is a must.
Comfort with and knowledge of how to use Microsoft Office, email etc.
Excellent oral and written communication skills;
An unerring attention to detail;
The ability to multi-task answering numerous chats and navigating smoothly between chat and email
A professional demeanor with the ability to take ownership of every chat and email and find a solution for
every customer.
The ability to think on your feet in a fast-paced environment where messages over chat and email come fast
and furious;
Experience working as part of a collaborative team - we work together to make sure shoppers have an
exceptional customer experience every time they place an order.
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Tele-Sales executive/Tele-Marketing Executive
Candidate Requirement
Fresher can apply with strong English communication skills and ready to work in flexible shifts..
Experience:  Fresher
Qualification:  Any 10+2
Preferred Resume Format:  MS-Word
Etech Global Services
Nivarani Khomdram
Block 3, Keval Corporate Park, Opp. GEB office, Chhani Road,
Beside Prakruti Resort

Baroda (Vadodara), Gujarat
India 390004

Phone: 8000755169, 02652771942/43
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Job Ad publication date: 7 Dec 2018  
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