Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue.
Job Code: CCE01
Job Location: Mohali, Chandigarh
Job Description: GEEKS TECHNICAL SUPPORT LLC.
(Largest Tech Support Company in Chandigarh, Mohali & Panchkula)
Join The BRAND!!!
POSITION : CUSTOMER CARE EXECUTIVE (QUALITY PROCESS)
*Conduct Quality Audit of Outbound and Inbound calls for an allocated workforce
*Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success.
*Perform Quality Assurance Feedback as related to quality audits.
*Work with Team members towards compliance of all policies and procedures.
*Work with Team Leaders and Training Department to promote quality and consistency.
*Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard
Functional Area: ITES/BPO/KPO/Customer Service
Functional Role: Customer Care Executive/Customer Service Exec
JOB SPECIFICATION :
*Fluent English Communication Skills.
*Undergraduate / Graduate / Fresher's can apply
*Attention to detail.
*Salary + Incentives (BEST IN TRICITY) + CAB FACILITY
KEY ACTIVITIES :
*Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.
*Accurately process and record call transaction using a computer and designated tracking software.
*Offer alternative solutions where appropriate with the objective of retaining customers and clients business..
Experience: 0 - 5 years
Qualification: Any Diploma, Any Graduate, Any Professional
Preferred Resume Format: MS-Word
Salary: 2.00 Lakh to 5.00 Lakh (Indian Rupees) per annum