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Need for Team Leader on the Urgent Basis
Josoft Technologies Pvt. Ltd.

Need for Team Leader on the Urgent Basis

Josoft Technologies Pvt Ltd-
We at Josoft Technologies, offer world class Offshore & Outsourcing, Telemarketing, Call Center and BPO Services which help us to promote the success of our customers. By providing innovative, value added applications and services, that increases productivity, enhances the quality of client communications, and delivers highest level of support, in terms of customer satisfaction, to diverse business sectors.
Need for Team Leader on the Urgent Basis
Job Code: Need for Team Leader on the Urgent Basis
Job Location:  Lucknow
Job Description:  Job Description for Team Leader:
• Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.
• Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Operational Management: Managing the floor, adherence to schedule.
• Compiling reports on team performance and customer feedback.
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Team Leader/Project Leader
Candidate Requirement
Salary: 12K - 15K/Negotiable
Industry: IT-Software /BPO Outsourcing Company/ Software Services.
Functional Area: IT Software, business outsourcing, Internet Technologies.
Role: Team Leader.
Desired Candidate Profile:
Education-
UG: Any Graduate - Any Specialization.
PG: MBA
Experience required: Minimum 1 to 3 year..
Experience:  1 - 2 years
Qualification:  Any Graduate
 
Josoft Technologies Pvt. Ltd.
Namrata Gaur
1-B Nanak Arcade 85-A Hind Nagar L.D.A Colony, Opposite Shivalik School, Lucknow-,
Lucknow, Uttar Pradesh
India 226012

Phone: 8114066663,
Website: http://www.josoftech.com
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Job Ad publication date: 9 Jan 2019  
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Publication Date: 9 Jan 2019
No. of Job Applications: 5
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