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Technical Support
Josoft Technologies Pvt. Ltd.

Technical Support

Josoft Technologies Pvt Ltd-
We at Josoft Technologies, offer world class Offshore & Outsourcing, Telemarketing, Call Center and BPO Services which help us to promote the success of our customers. By providing innovative, value added applications and services, that increases productivity, enhances the quality of client communications, and delivers highest level of support, in terms of customer satisfaction, to diverse business sectors.
Technical Support
Job Code: Technical Support
Job Location:  Lucknow
Job Description:  Job Role:
1) Solving Technical queries Through Mail And Calls For existing Customers.
2) Giving Proper Training To The Customers to The Point Of Their Satisfaction So That We
Can Avoid The Refund Cases.
3) Agreement drafting when a sale is being done.
4) Doing Quality Check As And When Required.
5) Proper coordination with Technical Lead to resolve the query of the customer at the
same time or in immediate hour.
6) Add Posting And Generation of leads for respective RM assigned And Sending immediate
email and SMS on those leads.
7) Proper Coordination with respective RMs regarding leads generated.
8) Immediate intimation of hot leads if any directly to RM and then to Team Leader for
immediate assignment on respective RMs name.
9) Updating proper information on the CRM along with the document related to customer.
10) Daily Report Submission To The Team Leade
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Technical Support Executive
Candidate Requirement
Education-
UG: Any Graduate /Diploma - minimum 6 months
PG: Any Postgraduate, Post Graduation Not Required
Experience required: Minimum 6 months.
Experience:  0 - 2 years
Qualification:  Any Graduate
 
Josoft Technologies Pvt. Ltd.
Namrata Gaur
1-B Nanak Arcade 85-A Hind Nagar L.D.A Colony, Opposite Shivalik School, Lucknow-,
Lucknow, Uttar Pradesh
India 226012

Phone: 8114066663,
Website: http://www.josoftech.com
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Job Ad publication date: 26 Sep 2018  
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Publication Date: 26 Sep 2018
No. of Job Applications: 3
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