Search Jobs
Opening for Service Desk Executive
Precision Group

Opening for Service Desk Executive

The Precision Group is an INR 250 Crore IT Group with its corporate office in Chennai, India and is one of India’s premier sources for IT products, support services and solutions. Established in 1996, Precision has a PAN India presence and provides complete IT Infrastructure Services and Solutions through its flagship company Precision Infomatic and group companies Biometric, and Techserve. Precision employees over 1700 dynamic professionals with varied skill sets.

For more information on Precision, please visit our corporate website at
Service Desk Executive
Job Location:  Pune
Job Description:  Walk in Drive @ Pune for Service Desk Executive (03-OCt-17 to 07-OCt-17)
Precision Group
C- 11,Ground Floor,Shreenath Plaza,F.C.Road,Dyaneshwar Paduka Chwak,Shivajinagar,Pune-411005
Contact Number
Ravi Chavan
 +91-020-41200052

Job Service Desk Executive
Position Incident / Asset / Vendor / SLA Management
Job Locations Pune
Requirement Immediate

Job Description:-
• Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)
• Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
• Allocate the incidents / service requests / change request
• Monitor, track and update the progress status of all incidents and service requests.
• Escalate incidents / service requests which are going beyond the agreed service levels
• Record customer complaints and inform the concerned management staff for appropriate actions
• Logging and tracking incidents / service request that require resolution from suppliers.
• Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
• Finally preparing daily report for all the logs taking under the operation.
• Receiving end users IT complaints through Telephone, E-Mail & Call logging in Remedy tool
• Providing telephonic assistance to end users where ever possible for the first level telephonic support
• Logging end users IT complaints in the call logging tool
• Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)
• Tracking end users IT complaints till closure with the support of Technical Support Engineers
• Timely triggering of escalation to technical team and Supervisor before the response and resolution violations
• Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups with location engineers and end users
• Analysis of call reports and end users feedback
• Preparation of engineer productivity report
• Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness
• Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually
• Maintaining & Monitoring all location engineers in time and out time using in house HRIS tool
• Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template
Functional Area:  IT - Hardware
Functional Role:  Hardware design Engineer
Candidate Requirement
Desired skills and experience
• Any Bachelor’s degree / diploma or equivalent
• ITIL certification is preferred but no mandatory
• Willing to work under 24/7 support
• Good verbal & written communication skills.
Experience:  0 - 1.6 years
Qualification:  Graduate in Arts
Compensation Details 
Salary:  2.00 Lakh (Indian Rupees) per annum
Precision Group
mathimaran m
22, 1st Floor, Habibullah Road, T. Nagar, Chennai - 600 017. India,
Chennai (Madras), Tamil Nadu
India 6000017

Phone: 7358380726, 04433015197
 Comments and Ratings
No comments yet!
Job Ad publication date: 28 Sep 2017  
Disclaimer: Job Advertisements on are sourced from various employers and media. makes no warranties about the Advertiser's authenticity, accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics and links. The Job Advertisements do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The individual would have to conduct his/her own background checks on the bonafide nature of the Advertisers as well as the Job Advertisements, and must exercise utmost caution before getting into any kind of monetary transactions/agreements with the Advertisers. shall not be liable in the event of any monetary/financial loss or any other loss incurred/suffered by the individual on account of his/her own decision in this regard.
Related Jobs
Epicsource Placement IT EXECUTIVE (HARDWARE AND NETWORKING) Epicsource is a leading recruitment...
Reputed Company - Computer Hardware Engineer
Reputed Company Required At Vasai (East) Computer Hardware Engineer Experience: With 3-5 years...
Delhi Very Urgent Professional Computer Hardware Candidate.Post - 12.
Emmanuel jobs & Placements group Delhi Very Urgent Professional Computer Hardware Candidate.Post...
Delhi Need Professional Computer Hardware Candidate .Post - 10.
Emmanuel jobs & Placements group Delhi Need Professional Computer Hardware Candidate .Post - 10....
Desktop Support
XtranEt Technologies Pvt. Ltd. Desktop Support IT & Telecom Xtranet Technologies Private Limited...
Job Ad Statistics
Publication Date: 28 Sep 2017
No. of Job Applications: 4
Average Rating:
Career Focus
Tag Cloud Identifying this Job
Related Jobs
Opportunity @ Pune
BioResource Biotech Pvt. Ltd. Opportunity @ Pune BioResource established in 2002. BioResource...
Immediate Opening For Service engineer- North India
Candor Management Services Pvt Ltd Immediate Opening For Service engineer- North India We are a...
We have Urgent Opening for Bodyshop Supervisor
Chowgule Industries P.Ltd. We have Urgent Opening for Bodyshop Supervisor CHOWGULE INDUSTRIES is...
Opening for a Candidate for Accounts & Correspondance
DH Dynamic Associates LLP Opening for a Candidate for Accounts & Correspondance We own and...
Biller Cum Cashier
Jagtap Horticulture Pvt. Ltd Biller Cum Cashier “Grow your careers in the green industry” We...