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Technical Support Executive - Web Hosting
Purple Rain

Technical Support Executive - Web Hosting

PurpleRain is a small company with a big ambition, focused on delivering innovation and results.
PurpleRain delivers fierce digital strategies, analyses and marketing tactics to aspiring, driven brands with a burning desire to compete. Poised to help the clients strike at the right moment, we create, implement and measure outcomes-based strategies that produce quantifiable results and challenge the status quo.
Technical Support Executive
Job Code: PRTS001
Job Location:  Bengaluru (Bangalore)
Job Description:  Responsibilities:

Front line support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Technical Support Executive
Candidate Requirement
Required Skills:

1-2 years of Customer Support/Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Experience in web hosting and VPN.
Knowledge of FTP, DNS, cPanel and WHM preferred
Strong written and oral communication
Understanding of technical terminologies
Ability to ask open-ended questions and uncover information
Ability to work as part of a team
Well organized, meticulous attention to detail with ability to multi-task.
Experience:  1 - 3 years
Qualification:  Graduate in Engineering
Preferred Resume Format:  MS-Word
Compensation Details 
Salary:  1.80 Lakh to 3.00 Lakh (Indian Rupees) per annum
Purple Rain
PurpleRain #3, 1st Main, Domlur 2nd Stage Indiranagar,,
Bengaluru (Bangalore), Karnataka
India 560071

Phone: +91-80-4112-7931
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Job Ad publication date: 28 Sep 2017  
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Publication Date: 28 Sep 2017
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