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IT Analyst- Dubai Openings
Rao Associates

IT Analyst- Dubai Openings

Recruiters for Indian and companies in Middle East. For more information please visit our website raoassociates.biz
IT Analyst- Dubai Openings
Job Code: IT Analyst- Dubai Openings
Job Location:  Dubai (Dubayy-United Arab Emirates)
Job Description:  Description:
IT Analyst- Dubai

Log and monitor support requests.

Troubleshoot and resolve issues within a reasonable timeframe.

Provide direct 1st/2nd line assistance to Group users, sometimes out of hours due to time zone differences and business requirement.

Manage end-user expectations in terms of support levels.

Carry out end-user coaching where needed.

Be aware of and aim to follow best practices wherever possible.

Assist in the development, upkeep and application of support procedures.

Ensure that end-users understand and follow Group IT & Systems policy.

Perform periodic maintenance of key systems (monitoring event logs, checking status of antivirus, UPS).

Perform daily/monthly security backups and regularly test integrity.

Perform regular pro-active systems status monitoring and logging.

Provisioning (Users, PCs, Communication systems).

Long term maintenance of relationships, both external and internal.

Adherence to all Group’s policies, processes, procedures, systems, Employee Handbook and relevant legislation.

please forward your CV with a short covering letter detailing your availability and expected salary package
Functional Area:  IT - Software
Functional Role:  System Analyst
Candidate Requirement
Candidates must have past experience:

Log and monitor support requests.

Troubleshoot and resolve issues within a reasonable timeframe.

Provide direct 1st/2nd line assistance to Group users, sometimes out of hours due to time zone differences and business requirement..
Experience:  5 - 20+ years
Qualification:  Any Graduate
 
Rao Associates
Sandeep Rao
Mumbai,
Mumbai (Bombay), Maharashtra
India 4000052

Phone: 8692944411,
Website: www.raoassociates.biz
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Job Ad publication date: 26 Jun 2019  
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Publication Date: 26 Jun 2019
No. of Job Applications: 1
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