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Level 3 IT Tech Lead
SP Vyas Advisory PVT LTD

Level 3 IT Tech Lead

Founded in 2005, SPVyas began with a mission to help small and medium-sized businesses like yours get a real return on their technology investments. Since then, we have remained dedicated to providing state-of-the-art IT support, service and products that allow our clients to get ahead of the competition and achieve greater success.

Our technical proficiency is in Cloud Integration, Computer Network Services and IT Support serving businesses in San Diego, Carlsbad and Irvine. Typically, our clients have between 3 and 250 workstations. They provide professional business services that depend heavily on the Internet, e-mail and their secure network for running their own businesses. Therefore, businesses in San Diego, San Marcos, Irvine, Escondido, Carlsbad and Encinitas depend on us to set up and support the computer and technology systems that help them become smoothly run businesses.
Level 3 IT Tech Lead
Job Location:  Baroda (Vadodara), Ahmedabad, Pune, Mumbai (Bombay), Delhi, Gurugram (Gurgaon)
Job Description:  • Co-ordinate with inter/other department, internal team, clients and vendors for any IT related requests/requirements/issues
• Ensuring quality services are delivered within SLA & Time Estimating
• Manage Escalations from both internal team and client
• Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization
• Activity Planning and Sequencing: Delegate tasks and responsibilities to appropriate personnel
• Monitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areas
• Resource Planning: Coach, mentor and motivate team members
• Train employees across multiple departments on server operations, monitoring, reporting
• Manage Escalations from both client and internal team.
• IT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements
• Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems.
• Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC. • Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures. • Extensive knowledge of WAN, LAN and WLAN networking • Experience with configuring business-class firewalls and VPNs • IT experience with the following software platforms a plus: Shadow Protect, Datto, Sage Time Slip, Salesforce, SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc. • Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements. • Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations. • Manage internal IT management software system, patch management tools and PSA tools
• Implement process vision and design, enhancement strategy and transition strategy
• Maintained LAN servers, workstations, Laptops, Switches, firewalls, routers and other internetworking products. Performed network security management, Backup management, IT procurement and Vendor management.
• Solid working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013) and Microsoft Office 365 and configuration DHCP, DNS, DC, Print and file service, FTP server, Users & Groups Management, GPO, IIS
• Administration of VMWare and Hyper-V environment, P2V
• To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base.
• Analysis and research of security alerts Qualification
Functional Area:  ITES/BPO/KPO/Customer Service
Candidate Requirement
• ITIL v3 Foundation - Intermediate knowledge
• VMware ESXi & Hyper-V – Expert knowledge
• Windows 7, 8 and/or 10 (preferred) – Expert knowledge
• Active Directory - Expert knowledge
• Windows Server 2003/2008/2012 R2/2016 R2 - Expert knowledge
• Group Policies (GPOs), DNS, DHCP, TS, IIS - Expert knowledge
• Firewall Administration - Expert knowledge
• Microsoft Server and Exchange Migration - Expert knowledge
• Server Backup & Virtualization Management - Expert knowledge.
Experience:  9 - 15 years
Qualification:  Any Graduate
SP Vyas Advisory PVT LTD
Vishal Dattani
23, Giriraj Complex, Opp. Shilalekh,
near Crossword Alkapuri

Baroda (Vadodara), Gujarat
India 390007

Phone: 8530004647, 9106718878
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Job Ad publication date: 23 Nov 2017  
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