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Customer Service / CSR / Customer Care / Job in Surat
Votiko Solutions PVT. LTD.

Customer Service / CSR / Customer Care / Job in Surat

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
CSE
Job Location:  Surat, Valsad, Vapi, Bharuch, Ankleshwar
Job Description:  Customer Service / CSR / Customer Care / Job in Surat
Job Description
Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non Voice Process & Technical Support Executive
Skill Set Required

• Excellent Communication Skills in English
• Good Understanding ability.
• The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Accountable for rendering useful administrative support to other members of the customer care team.
• He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• His responsibility is to Follow-up with participants within a

Roles & Responsibilities

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Call: +91 8511539085
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Technical Support Executive
Candidate Requirement
• Excellent Communication Skills in English
• Good Understanding ability.
• The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Accountable for rendering useful administrative support to other members of the customer care team..
Experience:  0 - 1.6 years
Qualification:  10+2 in Company
Compensation Details 
Salary:  2.50 Lakh to 3.00 inr
 
Votiko Solutions PVT. LTD.
Rushita Patel Patel
C-108 , ITC BUILDING, MAJURAGET,
Surat, Gujarat
India 395002

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
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Job Ad publication date: 12 Nov 2019  
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Publication Date: 12 Nov 2019
No. of Job Applications: 5
Average Rating:
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