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Experienced Customer Service Representatives Wanted!!! @ SURAT
Votiko Solutions PVT. LTD.

Experienced Customer Service Representatives Wanted!!! @ SURAT

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
CUSTOMER SUPPORT EXECUTIVE
Job Location:  Surat
Job Description:  Experienced Customer Service Representatives Wanted!!! @ SURAT

Job Description:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Education and Experience :-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.
Added advantage :-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry skills
Key Competencies and Skills :-
• Strong problem solving abilities on technical
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work
• High level of professionalism
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Customer Care Executive/Customer Service Exec
Candidate Requirement
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated..
Experience:  Fresher
Qualification:  10+2 in Education with 12th
Preferred Resume Format:  Pdf
Compensation Details 
Salary:  3.00 Lakh to 3.50 inr
 
Votiko Solutions PVT. LTD.
Rushita Patel Patel
MAJURA GATE SURAT,
Surat, Gujarat
India 395002

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
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Job Ad publication date: 18 Nov 2019  
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Publication Date: 18 Nov 2019
No. of Job Applications: 3
Average Rating:
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