Job Location:  Surat, Valsad, Vapi, Bharuch, Ankleshwar

Job Description:  Job Description:

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

Duties & Responsibilities:

Communicate effectively with leads / customers over IM chat / email / phone
Follow-up with customers
Coordination with various teams
Update status & reports
Collate leads from online and offline sources
Required Experience and Qualifications
Freshers with good communication and written skill.
Benefits
Training.
Incentives.
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Call: +91 8511539085

Send an email with your resume to hr@ votiko.com with subject line as "Job: CS Executive".

Functional Area:  ITES/BPO/KPO/Customer Service

Functional Role:  Customer Care Executive/Customer Service Exec

Candidate Requirement

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated..

Qualification:  Any Post Graduate, Any Graduate

Preferred Resume Format:  MS-Word