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CSE JOB for Fresher & Experience- 5 Days Working
Votiko Solutions PVT. LTD.

CSE JOB for Fresher & Experience- 5 Days Working

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
Customer Support Executive
Job Location:  Surat, Valsad, Vapi, Bharuch, Ankleshwar
Job Description:  Job Description:

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

Duties & Responsibilities:

Communicate effectively with leads / customers over IM chat / email / phone
Follow-up with customers
Coordination with various teams
Update status & reports
Collate leads from online and offline sources
Required Experience and Qualifications
Freshers with good communication and written skill.
Benefits
Training.
Incentives.
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Call: +91 8511539085

Send an email with your resume to hr@ votiko.com with subject line as "Job: CS Executive".
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Customer Care Executive/Customer Service Exec
Candidate Requirement
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated..
Qualification:  Any Post Graduate, Any Graduate
Preferred Resume Format:  MS-Word
 
Votiko Solutions PVT. LTD.
Dimpal Patel
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002,
Surat, Gujarat
India 395002

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
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Job Ad publication date: 11 Oct 2019  
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Publication Date: 11 Oct 2019
No. of Job Applications: 5
Average Rating:
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