Search Jobs
  
Client Solutions Executive|| Ring Road, SURAT
Votiko Solutions PVT. LTD.

Client Solutions Executive|| Ring Road, SURAT

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
Customer Support Executive
Job Location:  Surat, Vapi, Valsad, Bharuch, Ankleshwar
Job Description:  Job description:
General Description Of Position:

The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

Essential Duties And Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
• Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
• Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls..
• Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
• Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary.
• Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
• Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
• Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. In accordance with established procedures.
• Triage member and provider requests or inquiries for other departments.
• Conduct member surveys as assigned in accordance with established guidelines.
• Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
• Identify member/provider issues and trends and report relevant information to management.
• Perform other related duties as required or assigned.
Working Conditions:

Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.
Preferred Education:

• Bachelor's Degree or equivalent combination of education and experience

5 Working Days (Sat-Sun Off)
- Salary: ₹15,000 to - ₹30,000.00 /month
- Location: Majura Gate, SURAT

If you are a strong fit for this position, Send an email with your resume to hr @ votiko.Com with subject line as "Job: CS Executive".
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Customer Care Executive/Customer Service Exec
Candidate Requirement
• Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
• Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls..
• Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
Experience:  0 - 1.6 years
Qualification:  10+2 in Education with 12th
 
Votiko Solutions PVT. LTD.
Dimpal Patel
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002,
Surat, Gujarat
India 395002

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
 Comments and Ratings
No comments yet!
Job Ad publication date: 23 Oct 2019  
Disclaimer: Job Advertisements on CareerAge.com are sourced from various employers and media. CareerAge.com makes no warranties about the Advertiser's authenticity, accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics and links. The Job Advertisements do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The individual would have to conduct his/her own background checks on the bonafide nature of the Advertisers as well as the Job Advertisements, and must exercise utmost caution before getting into any kind of monetary transactions/agreements with the Advertisers. CareerAge.com shall not be liable in the event of any monetary/financial loss or any other loss incurred/suffered by the individual on account of his/her own decision in this regard.
Related Jobs
Job Ad Statistics
Publication Date: 23 Oct 2019
Average Rating:
Career Focus
Tag Cloud Identifying this Job
Related Jobs
Customer Care Executive (English Speaking) || Ring Road (Surat)
Votiko Solutions PVT. LTD. Customer Care Executive (English Speaking) || Ring Road (Surat)...
SETU Foundation - Accounts Officer
SETU Foundation A Section 8 Company, with office in Surat and a state-of-the-art engineering...
SETU Foundation - Marketing Engineers
SETU Foundation A Section 8 Company, with office in Surat and a state-of-the-art engineering...
SETU Foundation - Mechanical Drafts Man
SETU Foundation A Section 8 Company, with office in Surat and a state-of-the-art engineering...
SETU Foundation - Office Management Executive
SETU Foundation A Section 8 Company, with office in Surat and a state-of-the-art engineering...