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BR-JOB ID:506
br concepts pvt ltd

BR-JOB ID:506

“BR Concepts is an educational and business consultants organization based at Vijayawada, committed to providing consultancy services. The earnestness of endeavor, the ingenuity of thought and originality of approach are the cornerstones of our organization. We specialize in our students through our comprehensive mentorship and expertise.”
CUSTOMER SUPPORT
Job Code: 506
Job Location:  Vijayawada, Guntur
Job Description:  he primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Skills
Where communicating with the customers is the only task which is carried out majorly, a candidate applying for a BPO job should have good Oral and written communication. An effective communicator, probably fluid with what he/she is speaking and a BPO executive should a computer literate.
A BPO executive should be flexible enough to adapt to any environment or changes happening in the sector. They should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis. A person should also have a clear view of what the current market trend is.

Should have good Oral and written communication.
An effective communicator, probably fluid with what he/she is speaking.
Should be a computer literate.
Should be flexible enough to adapt to any environment or changes happening in the sector.
Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
Should also have a clear view of what the current market trend is.

Educational Qualification
The BPO industry demands a degree in any specification from an accredited institution. Some BPO organization specifically ask for a bachelor's degree in science, maths or statistics depending upon the client they are working for.
This sector also asks for school leavers or a high school diploma to work as an intern.
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Business Support Executive
Candidate Requirement
CANDIDATE MUST HAVE GOOD COMMUNICATION SKILLS
SHOULD ABLE TO WORK UP TO 6 MONTHS.
Experience:  Fresher
Qualification:  Any Graduate, Graduate in Science
 
br concepts pvt ltd
praveen sri
uto Nagar, 9-242/1, Bunder Road, Opposite to SIRIS Company, Tulasi Nagar, Vijayawada, Andhra Pradesh 520007,
uto Nagar, 9-242/1, Bunder Road, Opposite to SIRIS Company, Tula

Vijayawada, Andhra Pradesh
India 520007

Phone: 8886642969,
Website: http://www.brconcepts.com
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Job Ad publication date: 25 Apr 2019  
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Publication Date: 25 Apr 2019
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