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Telesales + CSA
milton industries

Telesales + CSA

HelloLoads is India's Biggest Online Commercial Freight Marketplace which facilitates Transactions between Shippers and Transporters Pan India with State-of-the-Art Features never experienced before. With Multiple Party Apps across IoS & Android platform, we have just revolutionised the way logistics works.
Telesales + CSA
Job Code: 60336962
Job Location:  Ahmedabad
Job Description:  - User Support
O Assist new users during their sign up process
O Train and educate users on using the services to fullest and maximum potential
O Follow up with Transporters for their supply of truck and their current status
O Follow up with Shippers for their enquiry
O Check with users on how their experience can be further improved
O Fill enquiry form on behalf of Shippers
O Bid on behalf of Transporters
O On completion of transaction, ask Shipper and Transporter to review or review each other on their behalf.
- Back End Management
O Check and validate Transporters documents
O Check and validate Shippers documents
O Manage all the pending bookings and process and take necessary and suitable action.
O Check, validate and tag bank payment deposit slips from Shippers with their enquiry.
O Check, validate and tag bank payment deposit slips from Transporters and credit points to their wallet and account.
O Prepare, check and validate Transporter’s invoices and receipt.
O Check for returns and authorise returns on payment gateway.
O Check for raised flags
- Finding New Leads
O Prepare a list of prospective users
O Sort these users according to their type
O Contact them and pursue them to use our portal and services
- Franchisee
O Followup with Franchisee
O Check and prepare their daily, weekly, monthly, etc reports
O Solve their queries and help them in attaining clients / users

Prepare a daily report for the management on the work done
Prepare weekly, monthly, quarterly and semi-annually and annual report for management.
Bring the suggestions to management’s attention
Bring user’s feedback to management’s attention
Brainstrom with management on prospective features, etc
Train their subordinates and new hires
Follow up with Franchisee for order status
Call record database management

Desired Candidate Profile:

Education Qualification: B.Com / BBA / BA
Languages: English (Advance), Hindi (Advance), any other language will be highly beneficial.
Hard Skills: IT Skills: MS Office, Internet browsing and searching, preparing newsletters, basic IT skills. Other advance IT skills such as SAP, CRM, etc would help in applicants candidature to stand out.
Soft Skills:
• Candidate should be dynamic, sharp and have willingness to learn
• A customer oriented nature is highly desirable. Any past experience in such field will bring added bonus.
• Candidate would require to show excellent written and oral communication in the above languages. The job would require contact communication with current as well as prospective user base.
• Convincing yet not too pushy and Can Do attitude will need to be shown and proven.
• The job would also require candidate to show extreme patience and accommodating nature.

• Candidate should know about targeted searching and converting prospective clients into regular users.
Experience: At least 2 years of experience in similar field / domain would be required.
Functional Area:  Import/Export
Functional Role:  Documentation/Shipment Management
Candidate Requirement
- User Support
o Assist new users during their sign up process
o Train and educate users on using the services to fullest and maximum potential
o Follow up with Transporters for their supply of truck and their current status
o Follow up with Shippers for their enquiry
o Check with users on how their experience can be further improved
o Fill enquiry form on behalf of Shippers
o Bid on behalf of Transporters
o On completion of transaction, ask Shipper and Transporter to review or review each other on their behalf.
- Back End Management
o Check and validate Transporters documents
o Check and validate Shippers documents
o Manage all the pending bookings and process and take necessary and suitable action.
o Check, validate and tag bank payment deposit slips from Shippers with their enquiry.
o Check, validate and tag bank payment deposit slips from Transporters and credit points to their wallet and account.
o Prepare, check and validate Transporter’s invoices and receipt.
o Check for returns and authorise returns on payment gateway.
o Check for raised flags
- Finding New Leads
o Prepare a list of prospective users
o Sort these users according to their type
o Contact them and pursue them to use our portal and services
- Franchisee
o Followup with Franchisee
o Check and prepare their daily, weekly, monthly, etc reports
o Solve their queries and help them in attaining clients / users

Prepare a daily report for the management on the work done
Prepare weekly, monthly, quarterly and semi-annually and annual report for management.
Bring the suggestions to management’s attention
Bring user’s feedback to management’s attention
Brainstrom with management on prospective features, etc
Train their subordinates and new hires
Follow up with Franchisee for order status
Call record database management

Desired Candidate Profile:

Education Qualification: B.Com / BBA / BA
Languages: English (Advance), Hindi (Advance), any other language will be highly beneficial.
Hard Skills: IT Skills: MS Office, Internet browsing and searching, preparing newsletters, basic IT skills. Other advance IT skills such as SAP, CRM, etc would help in applicants candidature to stand out.
Soft Skills:
languages. The job would require contact communication with current as well as prospective user base.
• Convincing yet not too pushy and Can Do attitude will need to be shown and proven.
• The job would also require candidate to show extreme patience and accommodating nature.
• Role would also involve working in team and achieving common goal as a member of team. From time to time, candidate would also be given a chance to lead the team for future prospects.
• The candidate should be highly organised (both physically and virtually) as the job would require them to make, prepare and edit databases from time to time.
•.
Experience:  0 - 1.2 years
Qualification:  Any Graduate
Preferred Resume Format:  MS-Word
 
milton industries
Devanshi k Khairnar
1/2, Chittra Ami Apartment,,
Opposite Old R B I Ashram Road, Navrangpura, Navrangpura, Ahmeda

Ahmedabad, Gujarat
India 380009

Phone: 7016892418,
Website: http://www.helloloads.com
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Job Ad publication date: 21 Feb 2019  
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