Manya - The Princeton Review

Center Manager for Princeton Manya Himayatnagar

Manya Education Private Limited (MEPL) was set up in 2002 with the aim of providing the best services in test preparation and admissions counseling to the Indian student who dreams of studying abroad. Since then, MEPL has firmly established itself as the ultimate destination for international education and educational services in India. An ISO 9001: 2000 certified company, MEPL has student base of over 75,000 and is growing at the impressive rate of 300% per annum. In the past ten years, it has grown to a network of 38 offices spread across New Delhi, Gurgaon, Noida, Bangalore, Chennai, Kolkata, Hyderabad, Jaipur, Ludhiana, Velachery, Chandigarh, Coimbatore and Guwahati. And it continues to expand.

PARTNER: MEPL is the Indian partner of The Princeton Review (TPR), the world’s leading test preparation service provider for GMAT, GRE, SAT, IELTS and TOEFL. TPR is a US- based company established in 1981 and is currently a premium global brand with a strong presence in 17 countries
Center Manager
Job Code: CM4HNM
Job Location:  Hyderabad
Job Description:  Target Achievement (Sales)
• Responsible for overall Brand Revenue of the centre (Test prep/Admissions/ELT/Online/ Others).
• Execute target achievement plan for all products.
• Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.
• Support the marketing team in execution of activities that will generate leads to the centre.
• Build and maintain rapport with school counsellors and TPO of colleges.
• Be available for customer house calls, online calls and second level counselling in support of omni channel customer experience and support the sales team with Closures.

• Maximize multi-product Salesand encouragecapturing of upsell and cross sell opportunities.

Customer Satisfaction (Service)
• Ensure CSAT achievement as per defined framework, by providing quality delivery.
• Support Admission Advisor by handling escalated Admission Service Customers.
• Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.
Operations
• Optimise batch planning in collaboration with Operations manager and faculty.
• Manage daily operational activities and infrastructure arrangements.
• Ensure SOP compliance across functions.
• Accurately maintain and report MIS on NAV.
• Ensure inventory management, optimisation and timely distribution.
Centre & Team Management
• Support Regional Manager in ensuring talent engagement & retention.
• Work closely with regional operations and BD team for local implementation of plans.
• Facility Management and Centre administration for smooth business continuity.
• Participate in self and team development through training and certification, as per plans.
• Take care of upkeep of the centre, including infrastructural issues and timely escalate to the concerned, as necessary.
Functional Area:  Operations
Functional Role:  Operations Manager
Age :30 to 42
Educational Qualification: - Essential–Graduate, Desirable- Post Graduate.
Experience: - 4+ Years
Department: -Sales &Operations
Preferable from Overseas Education Industry and near by locations of Himayatnagar..
Candidate Requirement
Age :30 to 42
Educational Qualification: - Essential–Graduate, Desirable- Post Graduate.
Experience: - 4+ Years
Department: -Sales &Operations
Preferable from Overseas Education Industry and near by locations of Himayatnagar..
Experience:  3.6 - 6 years
Qualification:  Post Graduate in Education in Educational Management
Preferred Resume Format:  MS-Word
Compensation Details 
Salary:  3.10 Lakh to 6.50 inr
Salary will not be a constrain for right candidates .
 
Manya - The Princeton Review
Kumar
3-5-907/2,Mahavir Lok, Abjacent to Kings &Cardinal Bakery,,
Himayatnagar

Hyderabad, Telangana
India 500020

Phone: 8977770652, 23220144
Website: http://www.manyagroup.com/
Job Ad publication date: 17 Jun 2019