Votiko Solutions PVT. LTD.

Customer Support Specialist (English Speaking) || Ring Road (SURAT)

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.

Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

We value independent thinking, while recognizing that working together is key to success. Walk into votiko office and you will see collaboration at work (and play). Our relaxed and flexible environment supports people freely expressing their opinions, learning from one another and driving change to further company goals.

We have experienced teams of designers, marketers and coders that help our clients to avail only the best solutions for their businesses. We provide optimum quality web design and digital marketing for a large number of active clients.
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Job Location:  Surat, Valsad, Vapi, Bharuch
Job Description:  Customer Support Specialist (English speaking) || Ring Road (SURAT)

Job Description:
We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.

Skill Set Required :

• Excellent Communication Skills in English
• Good Understanding ability.
• The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Accountable for rendering useful administrative support to other members of the customer care team.
• He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• His responsibility is to Follow-up with participants within a

Roles & Responsibilities:

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Functional Area:  ITES/BPO/KPO/Customer Service
Functional Role:  Call Center Agent
Candidate Requirement
Customer Support Specialist (English speaking) || Ring Road (SURAT)

Job Description:
We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.

Skill Set Required :

• Excellent Communication Skills in English
• Good Understanding ability.
• The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customers.
• Accountable for rendering useful administrative support to other members of the customer care team.
• He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsibility of monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.
• His responsibility is to Follow-up with participants within a

Roles & Responsibilities:

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Call: +91 8511539085.
Qualification:  10+2 in Education with 12th
Compensation Details 
Salary:  2.20 Lakh to 3.00 inr
 
Votiko Solutions PVT. LTD.
Rushita Patel Patel
MAJURAGATE,
Surat, Gujarat
India 395002

Phone: 8511539085, 8511539085
Fax: 8511539085 Website: http://www.votiko.com
Job Ad publication date: 23 Dec 2019