Job Roles & Responsibilities
As an Executive - Customer Service, you will be responsible to communicate with consumers of
healthcare and telecommunication providers in the United States to collect on overdue and
unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and
negotiating for the overdue payment, on behalf of the client.
Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the account delinquency.
Able to manage difficult customer issues while working in a fast paced environment
Determine the reason for delinquency and best course of action to assist our Borrowers.
Engage our consumers with the highest level of respect and dignity.
Document all collection efforts for each assigned account in accordance with established
procedures and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and timely.
Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)
environment.
Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work
date follow up assignments