ATMECS is a result oriented full service engineering and R&D organization. We are Technology Accelerators bringing in visible transformation for our clients through automation, adoption of leading edge integrated development platforms, CI/CD, Dev Ops, Cloud, and Big Data . Several Fortune 500 customers and exciting next gen startup companies engage us to partner with them to solve critical business challenges.As Innovation Catalysts we help clients lead change through AI/ML, AR/VR, IOT, Conversational BOTs & Blockchain.

IT Support Service Manager/Specialist


  • Provide Help Desk support services for applications, workstations, terminals, data network, telecom, printing/output, and other computing peripherals.
  • Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability.
  • Enter all calls in TopDesk (the Help Desk tracking software), including detailed information.
  • Monitoring and track help desk requests, communicate the status of problem resolution with the users.
  • Participate in monitoring and maintenance of system key process improvements.
  • Manage user, computer accounts and the Active Directory objects.
  • Troubleshoot and resolve network hardware and software problems.
  • Follow established policies, procedures and technology standards to ensure system availability and security.
  • Maintain and manage proper IT documentation.
  • Responsible for receiving and responding to all Help Desk calls and emails acting as first line of contact for employees seeking computer assistance.
  • Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence and faxes.
  • Respond promptly when returning telephone calls and replying to correspondence and faxes.
  • Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
  • Responsible for performing other duties and responsibilities, as required.
  • Perform NOC monitoring/alerting, business impact assessment, Help Desk problem management, and IT service request workflow.
  • Assist with development and maintenance of formal HelpDesk, NOC, and Site Support Desktop knowledgebase, policies and procedures for consistency and increased productivity.
  • Analyze and provide metrics to assist in improving all IT support areas.
  • Analyze Help Desk, NOC, and Site Support trends and provide continuous improvement and flexibility of the support function to assure service exceeds end user expectations.
  • Improve the efficiency of the Help Desk, NOC, and Site Support Specialist by arranging and/or presenting training sessions.
  • Review tickets daily for accuracy, policy adherence, and feedback opportunities.
  • Develop and distribute IT reports and metrics.
  • Support all Service Desk related projects, providing regular updates to the project stakeholders.
  • Ensure technician adherence to company and IT policies and procedures.

Notice - immediate to 20 days

Ctc - best in Market

Qualification: B.Tech/B.E. - Any Specialization, Other Graduate, Diploma - Any Specialization, B.Sc - Any Specialization, BCA - Any Specialization

Industry: Information Technology and Services

Functional Area: IT - Software

Experience: 5 - 10 years

Location: Hyderabad (Telangana, India)

Salary: INR 7,00,000 - 11,00,000 PA.

Atmecs Technologies Pvt Ltd
2nd Floor, 99LH, Lanco Hills Technology Park (P) Ltd.,
Manikonda, Hyderabad, Telangana, India

Ph.: 7909004809
Job Ad publication date: 1 Sep 2020