Business Analyst, Perfect Order Experience

Job Location:  Bangalore
Job Description:  SkillSet: "data analysis", " drive results", " computer science", " data management", " data visualization".
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.
We are looking for a Business Analyst with a passion for using data to discover and solve real world problems. You will enjoy working with one of the richest data sets in the world, cutting edge technology, and the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.
The perfect candidate will have passion and experience analyzing data and using that analysis to drive key insights and recommendations. As a business analyst you will also build reports and metrics, drive ad hoc analysis and communicate insights to key stakeholders. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment.
You will also have the opportunity to contribute to the development of policies, processes and tools to address product quality challenges in collaboration with teams across Amazon. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon s reputation and the customer experience and trust.
Key responsibilities include:
Build and maintain recurring metrics and reports.
Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems.
Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.
Monitor existing metrics as well as develop and propose new metrics, working across the POE organization to make actionable intelligence available to business stakeholders.
Support cross-functional teams on the day-to-day execution of projects and initiatives.
Help develop requirements and specifications with business and development teams
Communicate insights to key stakeholders across various teams
Dive deep to solve unstructured/ambiguous problems including discovering unknown issues that can influence the product and policy road map, Bachelor's degree required (majors in Business, Engineering, Statistics, Computer Science, Mathematics or related field strongly preferred)
5+ years of relevant work experience in a role requiring application of analytic skills in a business analyst, data analyst or statistical analyst role
Proficiency in SQL, advanced proficiency in Excel (including VBA, Pivot Tables, array functions, Power Pivots, etc.), Access, SQL, and Perl or other scripting languages.
Prior experience in developing requirements and formulating business metrics for reporting as well as with data visualization (Tableau, QuikSight, Power BI)
Proven analytical problem solving skills in a complex space, attention to detail, and exceptional communication organizational skills
Ability to manage a broad range of tasks and a track record of efficiently meeting deadlines
An ability and interest in working in a fast-paced, ambiguous and rapidly changing environment
Self-driven, ability to work independently with minimal supervision. Meticulous attention to detail
Experience supporting small to medium sized projects involving complex data sets and high variability Strong organizational and multitasking skills with ability to balance competing priorities.
Excellent written and oral communication skills, including an ability to communicate across business areas
Working knowledge of statistical methodologies
Prior experience in analytic modeling and advanced ability to draw insights from analysis supported by data
Proven ability to clearly communicate insights and influence buy-in to stakeholders senior leaders, Kinesis)
Experience in e-commerce environment; related experience in customer protection/trust/safety will be an added plus.
Functional Area:  General / Other Software,Sales / BD
Experience:  5 - 9 years
Qualification:  ("Other in any field")
Salary:  7 Lakh to 8 Lakh INR
Job Ad publication date: 19 Jan 2021  

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