Quality Manager

Job Location:  Pune
Job Description:  SkillSet: " return to work", " hr operations", " test planning", quality, inspection.
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability Leave Services Team.
DLS Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS). QMS will support our quality program across various leave of absence and accommodation events. This position will assist in driving operational excellence through a culture of continuous inspection in processes and key business initiatives. Focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.
The successful candidate will have necessary experience in leave of absence, disability, accommodations, return to work, workers compensation, benefits, and absence management functional areas. The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools to generate a frustration-free experience. This role will conduct root cause corrective action analysis and correction of errors in collaboration with HR Operations, Risk Management, Environmental Health and Safety, and HR Services. The position may involve collaboration with peers and resources across other global locations, to review current processes and technology.
Key Responsibilities:
Develop and maintain key aspects QMS
Monitoring case and call quality; providing findings to stakeholders for appropriate follow up action
Define measureable metrics to gauge progress against objective quality goals
Partner with DLS stakeholders on process improvements in response to customer feedback and/or audit results
Simplify complex DLS language while concisely summarizing the issues, defining the defects or service failures and outlining robust corrective action.
Flexibility to work nights and/or weekends,
Bachelor s degree or professional or military experience
Two+ years of experience in any of the following quality related fields: auditing, ACES, Six Sigma, Lean, quality assurance, risk management or process improvement OR one year in DLS Case management, with demonstrable experience in identifying and implementing Customer Experience improvement initiatives
Experience with test planning, implementing and maintaining high quality programs
Intermediate to advanced Microsoft Office Excel skill

3+ years experience with disability quality assurance
Strong written and verbal communication skills
Solid track record for delivery of high quality products
Excellent customer service and communication skills, both verbal and in writing
Strong time management and ownership of deliverables
Ability to analyze and identify patterns in large data sets.
Strong attention to details.
Ability to work independently
Ability to apply critical thinking and problem solving skills.
Functional Area:  General / Other Software
Experience:  1 - 6 years
Qualification:  ("Other in any field")
Salary:  3.0 Lakh to 7 Lakh INR
Job Ad publication date: 07 May 2021