Amazon

Transportation Representative NOC ATS

Job Location:  Hyderabad
Job Description:  SkillSet: reporting, word, " communication skills", " process improvement", " time management".
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements, Qualitative Requirements
Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in English language.
Ability to communicate correctly and clearly with all customers
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications *Logistics background and Experience in similar role
* Proficient in Excel
Functional Area:  Supply Chain / Logistics
Experience:  Min 2 years
Qualification:  ("Other in any field")
Salary:  3.0 Lakh to 5 Lakh INR
 
Amazon
Job Ad publication date: 17 Apr 2021  

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