American Express

Invoicing Agent-3

Job Location:  Gurugram
Job Description:  SkillSet: content management, customer relations, presentation skills, record keeping, ms office.
Area of Responsibility:
BackOffice activity to cover invoicing and billing queries
Ensure that invoicing is processed accurately and to expected timelines
Ensure that the SLA on billing query resolution is achieved and maintained
Liaise with tech support for error resolution system improvement
Handle customer queries through emails
Activity Invoicing
Ensure all travel tickets are invoiced daily
Undertake manual invoicing credit notes where required
Perform billing administration tasks where required
Maintain and ensure the accuracy of customer invoicing
With assistance from the setup team identify, investigate, and resolve any issues around customer parameters preventing invoicing
Decrease the turn-around-time taken to render invoices to customers through process improvements
Raise, highlight Invoicing bugs, issues with tech support for error resolution system improvement
Handle customer queries through emails
Ability and diligence to follow processes through to conclusion
Strong time management skills
Ability to organize and prioritize effectively
Strong integrity
MS office Proficiency
Travel industry experience preferable
India - Gurgaon
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Functional Area:  Finance / Accounts / Tax,General / Other Software
Experience:  6 - 11 years
Qualification:  ("Graduation in any field")
Salary:  3.5 Lakh to 10 Lakh INR
American Express
Job Ad publication date: 17 Aug 2022