American Express

Sr Invoicing Agent

Job Location:  Gurugram
Job Description:  SkillSet: content management, customer relations, presentation skills, record keeping, ms office.
Area of Responsibility:
BackOffice activity to cover invoicing and billing queries
Ensure that invoicing is processed accurately and to expected timelines
Ensure that the SLA on billing query resolution is achieved and maintained
Liaise with tech support for error resolution system improvement
Handle customer queries through emails
Activity Invoicing
Ensure all travel tickets are invoiced daily
Undertake manual invoicing where required
Process credit notes where required
Perform billing administration tasks where required
Maintain and ensure the accuracy of customer invoicing
With assistance from Finance team, maintain a regular reconciliation to ensure items charged to Egencia are invoiced out to customers
With assistance from the setup team identify, investigate, and resolve any issues around customer parameters preventing invoicing
Decrease the turn-around-time taken to render invoices to customers through process improvements
Ensure Invoices are distributed to clients on time
Assign work plan priorities as per SLA and agreed guidelines
Assist team on billing query resolution
Liaise with tech support for error resolution system improvement
Handle customer queries through emails
Carry out quality audits, monitoring, and evaluation of all agents in absence of Team leader
Carry out quality checks of team processing
Analyze the process for efficiency and reduction in errors. Initiate root cause analysis to provide correct update to Team leaders/managers
Skills/Experience:
Travel industry experience is required
Ability and diligence to follow processes through to conclusion
Strong time management skills
Ability to organize and prioritize effectively
Strong integrity
Excel Standard
Knowledge of Excel Macro would be an added advantage
Location
India - Gurgaon
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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Functional Area:  Finance / Accounts / Tax,General / Other Software
Experience:  6 - 13 years
Qualification:  ("Graduation in any field")
Salary:  4.0 Lakh to 9 Lakh INR
 
American Express
Job Ad publication date: 17 Aug 2022  

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