Atos

SCCM Engineer

Job Location:  Pune
Job Description:  SkillSet: " big data", " operating systems", " active directory", "configuration management", " customer support".
SCCM Engineer
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Publish Date: Apr 6, 2021

Location: Pune, Maharashtra, IN

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Position Title: Leve 3 Client Technician Location and Work Hours Remote Eight-hour shift during US daytime hours (7:00 a.m. to 7:00 p.m. EST), Monday Friday (excluding US holidays and weekends) Core Responsibilities Support Client computer configuration, setup, changes, and troubleshooting in a centralized environment o Full understanding and usage of UCMS o SCCM client configuration, setup, troubleshooting o Deep understanding EXPERT of Win10 operating systems Provide remotes support and trouble shoot PCs, network connections, printers, and application configuration Provide 3rd level, must solve attitude Work daily with customers, onsite 2nd level technicians, and demand managers Support and test GPO s along with the AD-Team Obtain a complete understanding of the customer environment Learn, support, and troubleshoot the client zero-touch installation (ZTI) process. Troubleshoot the software basket via NetPro and SCCM Obtain all required access to NetPro and understand its functions Use working knowledge of Active Directory user management, security rights, shares, and folder redirection Manage DFS shares and troubleshoot DFS issues Troubleshoot / diagnose advanced PC / OS issues Think outside the box Utilize scripting / command line skills (Vbscript, Powershell, Batch, and others) Work with remote diagnostic tools such as Teams, WMI, PSEXEC, Regedit, etc. Support daily operations/management Update tickets in ticket management system (SNOW) Preferred Qualification At least four years experience in supporting PC s and client configurations WIN10 and Office365 troubleshooting skills and experience Call management tool experience Highly skilled with customer support Highly proficient in English verbal and written communication skills Ability to troubleshoot under pressure, and to handle several different complex tasks at once Knowledge of how SCCM infrastructure works. Also, ability to create collections and distribute software using SCCM Excellent listening skills Analytical skills and an ability to define the precise nature of customer problems Ability to conceptualize problems Ability to give specific and clear instructions and problem-solving advice Methodical and disciplined approach to work Self-motivation, drive, and determination to succeed Good personal time management and task organization Ability to work well in a team setting Good understanding of customer satisfaction principles and practices Minimum Qualifications At least four year s experience in supporting PCs and client configurations WIN10 and Office365 troubleshooting skills and experiences Highly skilled with customer support Highly proficient in English verbal and written communication skills Ability to troubleshoot under pressure, and to handle several different complex tasks at once Excellent listening skills Ability to give specific and clear instructions and problem-solving advice

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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Functional Area:  Network / System Administration,General / Other Software
Experience:  4 - 8 years
Qualification:  ("Graduation in any field")
Salary:  6 Lakh to 10 Lakh INR
 
Atos
Job Ad publication date: 19 Apr 2021  

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