Bajaj Finserv Lending Ltd

Apply jobs Unit Manager - Credit Operations/Senior Unit Manager - Credit Operations

Apply jobs Unit Manager - Credit Operations/Senior Unit Manager - Credit Operations
Job Location:  Pune
Job Description:  SkillSet: banking, finance, filing, mis, nbfc.
* Duties and Responsibilities - To deep dive analyze current customer grievances by checking samples of each complaint types. Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause process gaps for complaint types Recommend execute the solutions through System changes (Validations Incorporation) Data curing / cleansing process set up (Data Enrichment Framework) Training (People Skill Enhancement) Process change/ improvements (SOP changes) Ensure implementation in collaboration with individual businesses COE s Technology team. Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts Sample Quality Checks Internal Audit Framework Detailed RCA sharing with the SMT team/PMO team/Business Teams discussion on proposed solutions Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented further tracking
* Graduate Degree, 3-5 years experience in lending business Customer Service/ Operations Processes. Hands-on expertise on SFDC/Finnone/CRM Applicant should be well versed with various MS Excel knowledge High degree of passion and self-belief Collaborative work style to engage with peers colleagues in other functions across the company Exceptionally high motivational levels and a self-starter. Should have good written and verbal communication skills Should possess the below skill sets: Team Management Skills, Relationship Management skills, Excellent Communication Interpersonal Skills, Negotiation Skills influencing skills, Analytical Problem Solving skills
Functional Area:  Finance / Accounts / Tax,General / Other Software
Experience:  3 - 5 years
Qualification:  ("Other in Other")
Salary:  5 Lakh to 9 Lakh INR
Bajaj Finserv Lending Ltd
Job Ad publication date: 04 Oct 2022