Deputy Manager / Assistant Manager (Technical Authoring)
1. Responsible for establishing, building, and maintaining team to support projects delivered to Domestic and/or Global OE partners/clients.
2. Responsible for maintaining communication between the on-site/off shore teams with client/partner teams.
3. Responsible for implementing a comprehensive training program to ensure project deliverables and quality expectations are met, in a high employee turnover environment.
4. Provides daily coaching and guidance to the project teams to ensure project is on target to meet timing, scope, budget.
5. Responsible for the delivery of projects which are on time, within budget and accurate.
6. Resolves concerns within a project budget or deliverable internally. Develops containment plans when needed to control timing, budget and cost and/or to maintain quality.
7. Completes various assignments as directed by management.
8. Subject Mater Expert on using various electronic systems, such as ArborText / XMetaL, Adobe Illustrator, Microsoft Word and Excel.
9. Facilitate Customer satisfaction by means of adhering to standards, timelines qualitative output
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