Bosch Group

Service Delivery Manager - Microsoft D365 FO

Job Location:  Bangalore
Job Description:  SkillSet: service delivery, itil, project management, delivery, sla.
Job Description

The successful candidate will lead Delivery which is as part of efforts that drive business development, deliver successful solutions on MS ERP solutions to clients, cultivate effective operations, and will mentor and grow a strong team.

The successful candidate will:

  1. Work collaboratively with existing team leads of the established Dynamics practice
  2. Lead business development/sales efforts, craft and develop solution approaches and requisite proposals and successfully engage with clients
  3. Network and develop relationships with new clients and partners
  4. Lead the delivery and management of client projects, contributing to solutions as needed to establish strong trust- based relationships and drive collective client and team success
  5. Mentor and serve as a role model to junior colleagues by providing career development goals, meeting regularly, writing and deliver semi-annual reviews, advocating for their career advancement, and serving as an example of career roles and levels they can aspire to
  6. Recruit top talent at the experienced level and from outstanding colleges
  7. Manage the team of Dynamics solutions consultants
  8. Responsible for Customer Satisfaction Index, Associate Survey, Status reporting for Account/Line of Business,
  9. Goal tracking for Quality, Productivity, Deployment, Rookie Ratio in Project teams and Revenue Growth Percentage
  10. Develop relationship with customers to intensify strategic cooperation .
  11. Goals for direct reports and guide them in individual performance management.
  12. Responsible for managing multi-location team working in 24x7 mode
,
Functional Area:  Operations Management / Process Analysis
Experience:  5 - 8 years
Qualification:  ("Graduation in any field")
Salary:  6 Lakh to 10 Lakh INR
 
Bosch Group
Job Ad publication date: 14 Apr 2021  

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