Determining clients' needs and suggesting suitable travel packages .

Organizing travels from beginning to end, including tickets, accommodation and transportation. Supplying travelers with pertinent information and useful travel/holiday materials.

• Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements.
• Adapt to a variety of clients and their travel policies, preferences, and expectations.
• Point-of-sale margin decisions on contracted fares, ensuring profitable margins are maintained while recording savings and value for customers.
• Proactively suggest creative options, routes, or other travel solutions to save clients money or improve the travellers experience.
• Daily oversight of clients travel program through internal messaging centre.
• Manage bookings through the preferred channel as set out in the companys strategy, including NDC and client requests made through Consort.
• Continuous learning development to stay ahead of the constantly changing business travel environment.
• Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending in-person or virtual client meetings.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business.
• Show willingness to provide shift cover as and when appropriate.
• Performance for the job is measured by productivity metrics (income and transactions), customer feedback, overall experience, achieving objectives, and adherence to quality procedures.
• GDS experience, business customer service