CSG International

DevOps Engineer I

Job Location:  Bangalore
Job Description:  SkillSet: linux, jenkins, git, maven, automation.

18986 DevOps Engineer I (Open Date: 2 Mar, 2021)

Position Type:

Full time




Ascendon Revenue Management (ARM) is one of the major Ascendon systems. The ARM DevOps Engineer I is accountable for the effective operation and support of solutions delivered by the Ascendon ARM Product Development Teams.

Position Details:

Ascendon Revenue Management (ARM) is one of the major Ascendon systems. The ARM DevOps Engineer I is accountable for the effective operation and support of solutions delivered by the Ascendon ARM Product Development Teams. This accountability covers twelve main areas:

  • Installing, configuring and upgrading Ascendon ARM Products
  • Configuring, maintaining and updating deployment and application infrastructure
  • Validating installation, configuration, release and promotion processes and procedures
  • Supporting the Ascendon ARM Product Development Teams releases and promotions through to production
  • Monitoring the function and performance of Ascendon ARM solutions and environments
  • Creating and documenting automated solutions for DevOps Engineer processes
  • Ticket intake and triage: troubleshoot, diagnose and triage application defects
  • Tight Incident Management procedures: frequent updates, progress, transparency
  • Incident ownership from inception to resolution
  • Work with stakeholders to gather data and move issues to resolution
  • Respond to requests such as clarifying functionality and configuration, and completing service requests
  • Participating in the ARM Operations on-call rotation schedule

Essential Job Functions

(5-7 primary responsibilities listed in order of importance with the percentage of time spent on each to total 100 %.)


% of Time

Ascendon ARM Product installation and configuration with some troubleshooting assistance from others in ARM Operations


Investigate, trouble-shoot and triage Ascendon ARM software issues, working with CSG Services, with assistance from others in ARM Operations and development teams


Monitor Ascendon ARM solutions production, customer test and internal environments for function and performance


Collaborate with colleagues in development teams


Automate and document DevOps Engineer processes


Install, configure and upgrade third party products and open source solutions


Document solution delivery and support, and projects and research as required


ARM Operations on-call


Participate in and contribute at daily stand-up meetings


Regular and reliable attendance is required.


Understands and adheres to CSG Security and Compliance standards as they appear in Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified.


Incumbent is accountable for professional working behavior to include: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG s core competencies and values.


An employee may perform duties outside of their normal responsibilities as needed.


(Education, training and/or certifications typically required to successfully perform the job.)

  • Bachelor s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.


(Minimum level of related experience and preferred experience that is also beneficial to have in this job.)

  • Minimum 2 years experience with development and release processes
  • Experience with version control, continuous integration and delivery tools (Subversion, Git, Jenkins, Artifactory or related services like Azure DevOps, Salt, AWS CodeCommit/Build/Pipelines, BitBucket or GitLab)
  • Experience configuring, managing and upgrading servers and software
  • Experience with database applications (Oracle, MySQL) and Web Services (REST, SOAP)
  • Working knowledge of caching concepts, network and infrastructure models
  • Experience with Infrastructure as Code (Chef, Puppet or Ansible)
  • Software development experience on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)


  • Experience with AWS Cloud Services, Kibana, JIRA and Remedy
  • Experience with Oracle on RDS

Knowledge, Skills and Abilities

  • An ability to work independently, with minimal assistance to solve problems
  • Good written and verbal communication skills with internal and external stakeholders
  • Good collaboration and organizational skills
  • Must have strong analytical, negotiating and problem-solving skills to diagnose complex problems and find solutions
  • Ability to diagnose and address application issues


  • Ascendon ARM or Singleview product knowledge is highly desirable
Functional Area:  General / Other Software
Experience:  2 - 3 years
Qualification:  ("Other in Other")
Salary:  4.0 Lakh to 5 Lakh INR
CSG International
Job Ad publication date: 04 Mar 2021  

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