Careernet Technologies Pvt Ltd
We are Hiring for International Voice Process (Banking Domain) for Mumbai & Chennai
Executive/Sr. Executive - Customer Service (International Voice)
Domain: Finance & Banking
Working Days:5 Days Working, 2 Rotational Off
Working Hours: 9 Hours (Rotational Shifts depending on Business Need)
Joining: Immediate - 30 days
As a Customer Service Executive/Senior Executive you will:
- Deal directly with customers either by telephone, electronically or Calls
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle product and service inquiries
- Serve customers by providing product and service information; resolving product and service problems through co-ordination with internal and external departments and/or parties
- Resolve customer complaints through analysis of the problem; providing optimum solutions, expediting correction or adjustment and follow up to ensure resolution.
- Perform customer verifications
- Set up new customer accounts
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Prepare and distribute customer activity reports
- Maintain customer databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Qualification: Any Graduate or UG
Industry: Call Center/BPO/KPO/ITES
Functional Area: ITES/BPO/KPO/Customer Service
Experience: Minimum 3 years of experience in International Voice Process.
Location: Chennai (Madras) (Tamil Nadu, India), Mumbai (Bombay) (Maharashtra, India)
Salary: Upto 7 Lpa + Allowances
Swaroop Varma
Ph.: 6305362420
