Cisco Systems, Inc.

Software Engineer

Job Location:  Bangalore
Job Description:  SkillSet: java, sql, javascript, sql server, jquery.

Cisco's Solution Assurance team is on a mission to improve the world s experiences with Collaboration solutions. You ll work on Industry leading Contact Center solutions based on technologies and platforms spanning cloud, AI and machine learning, analytics, integration, connectivity, messaging and more. You will be at the frontline, helping our customers - to help the world s leading global brands better engage and serve their customers. With more than 30,000 customers today, we are leading the market in developing and delivering more intelligent customer and employee experiences at cloud speed and scale.
It's required that the Solution Support Engineer be extremely strong in communication and presentation skills, both verbal and written. Successful candidate should be very good at understanding the Cisco Contact Center products and solutions, code and design with an ability to work on different kinds of platforms. The optimal candidate should have a strong presence, strong sense of ownership in driving escalations to resolution and be able to think on their feet while meeting with clients. They will leverage an ability to quickly grasp new use cases and acquire new platform knowledge through independent study, as well as through interaction with other team members. The candidate will be able to discuss technology through the language of business, know when to be more or less detailed, and evoke confidence in our solutions and technology to help remove any barriers a customer might raise

You will be part of the Solutions Assurance team whose charter and role are to represent the lifecycle view from presales activities to Day2 success of the customer care ecosystem globally delivering on a vision of becoming #1 worldwide in market place. Execution of this vision requires driving higher customer satisfaction by ensuring right architectures/designs are in place, managing critical customers, escalations and technically enabling our partners and customers on our solutions globally.
Our customers expect, and get, uninterrupted continuous operation. Your role is critical in ensuring that Cisco s customer s operations go uninterrupted. You will work as part of a team of experts on different products within Cisco s Customer Care portfolio providing critical troubleshooting and consulting services to Cisco s Customer Collaboration customers. The opportunity exposes you to a variety of technologies and solutions that are being used by huge number of customers worldwide.
In this role you work with your peers, engineering, product management and across organizational boundaries with sales, services, support, partners and leadership to solve customer problems as well as build, maintain, and grow customer and partner loyalty. The key to success in this role will be your ability to understand and troubleshoot issues and communicating effectively with internal and external teams.

Functional Area:  General / Other Software
Experience:  4 - 6 years
Qualification:  ("Graduation in any field")
Salary:  4.5 Lakh to 8 Lakh INR
Cisco Systems, Inc.
Job Ad publication date: 14 May 2021  

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