Cisco Systems, Inc.

Technical Documentation Lead Writer

Technical Documentation Lead Writer
Job Location:  Bangalore
Job Description:  SkillSet: pop culture, copy editing, contact center, user experience, machine learning.

Cisco's Webex Contact Center team is on a mission to improve the world s experiences. You ll work with technologies and platforms spanning cloud, AI and machine learning, analytics, integration, connectivity, messaging and more all to help the world s leading global brands better engage and serve their customers. With more than 30,000 customers today, we are leading the market in developing and delivering more intelligent customer and employee experiences at cloud speed and scale.

As a Solution Doc Lead, you will:

Own short/medium/long term Solution Content Architecture Vision. Must be aligned with customer needs, overall BU technical vision, Solution UX vision, component architecture, product roadmap and current technical architecture.

Determine where we build content based on User journey, validate and deploy what Solution Product Owner asks for in the solution including OEMs and external components

Be the content lead for solution feature(s) and define the end to end doc strategy, get it reviewed approved by the product leadership stakeholders

Create content for the solution features in collaboration with other technical writers

Who You ll Work With

Product Managers will help you know our customers and partners so you can deliver solutions that meet their needs and wants.

Content Manager who will enable you to focus on doing what you love: delivering great technical content; who will also be your coach and guide on this exciting stage of your career journey.

Engineering Manager(s) who will help with execution priorities and providing the support you need to get the tasks completed

Technical Architects who will play a hands-on role in helping you design, develop, and operate with the standard methodologies, patterns the industry has to offer.

User Experience Designers who will create the user experience journey mock ups for the user interface

Who You Are

Your background must include

Bachelor s or Master s degree in Engineering/Technology or Communications/Journalism

Expertise with 4 years as a lead writer working within a larger content team

Proven practical knowledge of creating Content Design/Architecture based on unique needs (and challenges) of different types of users

Demonstrated ability in technical writing.

Outstanding ability to write clearly and succinctly in a way that encourages

users to want to use our product and then makes sure that they re able to do so easily.

Experience working in a continuous deployment and Agile environment where content needs to be updated regularly.

Experience with creating content that is optimized for search engines

Effective coach mentor to the team

We d also like you to have experience in some of these areas:

  • Structured and reusable content using DITA, XML, or HTML 5
  • Content development for both on-prem and cloud solutions
  • Graphic-based content, including videos, animation, animated GIFs or high-quality static images
  • UX copyediting, including desktop, mobile, and web User experience research, such as competitive analyses, direct customer feedback
  • Solving customer issues using innovative approaches

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots? That s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Functional Area:  General / Other Software
Experience:  4 - 6 years
Qualification:  ("Graduation in any field")
Salary:  6 Lakh to 8 Lakh INR
Cisco Systems, Inc.
Job Ad publication date: 17 Apr 2021  

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