Clear Car Rental Private Limited

Online Sales Coordinator

Online Sales Coordinator
Job Location:  Aurangabad
Job Description:  SkillSet: sales, marketing, mis, delivery, customer relations.
Job Description:
? Handle customer complaints or problems telephonically.
? Track required information through system & resolve customer issues.
? Resolve customer issues in real time mandatorily.
? Ensure no customer issues remain unresolved.
? Identify and escalate priority issues.
? Make calls to customers/ vendors/ Drivers if require to convince.
? Document all call information according to standard operating procedures mandatorily.
? Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers.
? Call for Feedback from the customers to ensure whether issue has been resolved.
? Keep system update for supervision & audit mandatorily.
? Ensure zero call drop rate.
? Complete call logs mandatorily.
? Should be ready to work in any given shifts.
? Submit daily work report to TL?s mandatorily.
Education and Experience:
? Freshers can apply.
? Any Graduate.
? Proficient in call center system & should be familiar with call center environment.
? Required language proficiency English, Hindi, Marathi.
? Experience of customer service principles and practices.
? Experience of call center telephony and technology.
? Experience of service industry.
? Experience in a call center or customer service environment.
? Good data entry and typing skills.,
Functional Area:  Sales Support / MIS
Experience:  1 - 5 years
Qualification:  ("Marketing in Other") OR ("MBA/PGDM in any field")
Salary:  3.0 Lakh to 9 Lakh INR
Clear Car Rental Private Limited
Job Ad publication date: 20 Nov 2020