Job Location:  Aurangabad

Job Description:  SkillSet: sales, marketing, mis, delivery, customer relations.
Job Description:
Handle customer complaints or problems telephonically.
Track required information through system & resolve customer issues.
Resolve customer issues in real time mandatorily.
Ensure no customer issues remain unresolved.
Identify and escalate priority issues.
Make calls to customers/ vendors/ Drivers if require to convince.
Document all call information according to standard operating procedures mandatorily.
Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers.
Call for Feedback from the customers to ensure whether issue has been resolved.
Keep system update for supervision & audit mandatorily.
Ensure zero call drop rate.
Complete call logs mandatorily.
Should be ready to work in any given shifts.
Submit daily work report to TL mandatorily.
Proficient in call center system & should be familiar with call center environment.
Required language proficiency English, Hindi, Marathi.
Experience of customer service principles and practices.
Experience of call center telephony and technology.
Experience of service industry.
Experience in a call center or customer service environment.
Good data entry and typing skills.

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Functional Area:  Sales Support / MIS

Experience:  2 - 5 years

Qualification:  ("Marketing in Other") OR ("MBA/PGDM in any field")

Salary:  4.0 Lakh to 9 Lakh INR