Easy Trip Planners Ltd.

The brainchild of Pitti brothers (Nishant Pitti and Rikant Pitti), Easy Trip Planners Pvt. Ltd (EaseMyTrip.com) is an online travel company of India. Initially running as a small travel agency, The Pittis founded the company in year May, 2008. Along with being into travel, the company is also having presence in Bollywood and it has produced several well-known films.

EaseMyTrip is one of the topmost travel companies of India. EaseMyTrip.com provides Air-Tickets, Hotel Bookings, Bus Booking & Holiday Packages and WhiteLabel Services. The turnover of the company in last financial was Rs. 2000 Crores. At present, EaseMyTrip has more than 600 staff across the globe.

Its domestic branch offices are at locations like Delhi, Bangalore, Chennai, Hyderabad, Guwahati, Mumbai, Kolkata, Bhubaneswar, Goa, Cochin, Ahmedabad and Srinagar.

Its overseas branches are in Dubai, Bangkok, Maldives and Singapore.
In the year 2013, EaseMyTrip opened its branch office in Bangkok, Thailand.
In the year 2014, EaseMyTrip opened its branch office in Dubai, UAE.
In the year 2015, EaseMyTrip opened its branch office in Singapore
In the year 2016, EaseMyTrip opened its branch office in Maldives

EaseMyTrip.com has a huge B2B network of 42,000 Travel agents, 1200 Franchise Outlets, 1800 Corporate, 1600 Distributors, and 640 Whitelabel solutions.

EaseMyTrip.com has more than 7.5 million direct consumers and around 10 Lakh followers on social media.

Executive - Customer Support (Flights, Hotel, Holidays)

Important Points to note:

  • Freshers with good communication skills will work.
  • Candidates having BPO experience and Good Communication Skills can be considered.
  • Freshers from travel domain with good communication skills
  • Experienced customer support candidates in travel domain would be preferable.
  • Ready to work in rotational shifts ( No Night Shifts for females )
  • Knowledge -international/domestic travel voice process
  • Be enthusiastic & have zeal to perform.
  • Be flexible to work in 24*7 rotational shifts days working environment.
  • Candidates should be able to join ASAP.
  • Excellent communication skills required.
  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.

Industry: Internet / ISP / Portals

Functional Area: ITES/BPO/KPO/Customer Service

Experience: Fresher

Location: New Delhi (Delhi, India)

Easy Trip Planners Ltd.
Plot No 223, Patparganj Industrial Area,
NEW DELHI, Delhi, India

Job Ad publication date: 16 Sep 2020