Primary Function:

The position will directly report to the Regional OpEx Manager (APAC) HRS to assist in HR Services continuous improvement, operational excellence and quality system, to improve the HRS operation effectiveness, efficiency and quality. Also remain closely connected with the global HR technology in the deployment of the solutions to support HRS activities. To ensure the technology solutions integrate with the processes.

Essential Function

• Scope of work: India and Philippines
• Driving HR Services process standardization in terms of developing and deploying them consistently.
• Implement service quality control and assurance system, establish quality assurance system in the center, monitor and improve the quality of service delivery.
• Initiate and implement the HR Services technology and system enhancement projects.
• Design and improve process flows, working manuals, user handbooks as well as related tools and templates for each service offerings.
• Create, track and assess standards, metrics, processes and systems on regular basis in order to monitoring performance and identify the improvement areas.
• Consolidate and develop OPEX/CI training modules for service center agents to build up CI framework and competency in the team.
• Lead regular operational process / service levels audits and reviews with the HRS centers to ensure compliance and delivery quality
• Conduct the OPEX Quality best practice sharing and knowledge management for HR services.
• Establish OPEX strategies, KPIs, priorities, project goals and assess results
• Drive OPEX culture by organizing and facilitating OPEX events as necessary, ensuring that the standards are followed appropriately.

Qualifications

• Bachelor degree; with at least 5-7 years experience in supporting business processing service operations or HR services
• Excellent written and verbal communication in English and interpersonal skills
• The ideal candidate will have good process improvement experience in a shared services/business process outsourcing organization
• Strong customer service ethos with a track record of process improvement.
• Project management skill to lead and work in matrix project teams and deal with multiple stakeholders.
• Familiar with LEAN and Six Sigma tools. Lean/CI Certification is a plus.
• Strong analytical skills, logical thinking and process oriented.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we re accelerating the planet s transition to renewable energy, helping to solve the world s most urgent power management challenges, and doing what s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Human Resources

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time