Etech Global Services

Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, IT solutions, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance.

Headquarters location: Nacogdoches, Texas, United States

Number of employees: 3000+

Founded: 1997

Number of locations: 8


Department: Training

Reports to: Assistant Training Leader

Summary: Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed.

Supervisory Responsibilities: Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Ability to: Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

Be able to write what you teach.
  • On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.
You bring others up to your expert status.
  • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.
You bring solutions, not problems.
  • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
You enjoy the fast-paced nature of adapting on the fly to corporate changes.
  • Trainers have to change plans at a moments notice and still excel at assignments while keeping a will-do attitude.
  • They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.

You thrive in challenging others to be creative problem-solvers.

  • Training is more than just knowledge transfer; its about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.

Industry: Call Center/BPO/KPO/ITES

Functional Area: ITES/BPO/KPO/Customer Service

Experience: 1 - 6 years

Location: Gandhinagar (Gujarat, India)

Dhaval Patil
Etech Global Services
101, 1st Floor, IT Tower-4, Infocity,
Gandhinagar, Gujarat, India

Ph.: (999)-828-2750
Job Ad publication date: 25 Aug 2020  

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