Billing Agent, Transcon

Job Location:  Pune
Job Description:  SkillSet: " management skills", " customer service", " account management", " microsoft word", "team spirit".
Ensure timely and accurate movement of freight and information, while providing an exceptional
customer service within the Transcon Department and remaining focused on Operations, Finances,
Sales, People, Systems, and Culture in adherence to the company s policy and procedures.
Service Provider Management
Ensure to work only with 100 approved SP
PU&D Connectivity
Comply with company controls, policies, procedures, processes including the credit policy
Participate in daily huddle meetings and Supervisor meetings when is needed
Hazardous Materials Certification (HAZMAT Preferred)
Global logistics Industry Knowledge
Basic Local Knowledge for Compliance
Provide feedback of Employee Satisfaction initiatives
Contribute to the effective weekly department meetings with team
Ensure accurate and timely billing of customers and vendors
Effectively execute within the Transcon department, assisting our relentless pursuit of efficiency and
operational excellence:
Performance Management: Support oversight, including self assessments and daily, weekly and
monthly performance monitoring so that issues (root cause) are resolved proactively.
Exception Management: Help key all exceptions to provide visibility internally (controlled) and
through interacting with our customers (uncontrolled).
Help identify areas to improve the process in a more efficient way to offer customers better
cycle times, service while improving margins.
Actively participate in the optimization of systems and tools and continuously improve the
efficiency, productivity and quality of the service.
Make certain that client specific instructions are followed to properly process shipments and invoices.
Properly use all Expeditor systems and tools, especially CFIT, ETMS, CRM, ECCO, EDOC.
Log files correctly and timely with proper codes, trace types and events.
Ensure that all correspondence within business unit is handled timely and professionally.
Maintain highest compliance levels for all applicable Transcon requirements.
Escalate issues to Transcon Management team timely when needed
Account Management at every Level.
Meet KPI Standards in accordance with the Company s Procedures (RDL, DLV, POD)
Meet compliance at all times (internal and external) in accordance with government regulations.
Training & Personnel Development
Comply with the 52 hour training per year (4.33 per month).
Complete all mandatory training timely
Self Development
Exemplify Our Culture, Mission and Goals
Follow the 10 Critical Success Factor
Help build healthy cross functional relationship and work environment, promote team spirit and cohesiveness in the department Security, Health and Safety
Responsible to inform immediately to the Branch s Health and Safety representative any unsafe condition that could put employees at risk in the work place environment.
Responsible to inform immediately to the Branch s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.
Requisitos Qualifications
To be the most effective in this position we are looking for the following skills and experience:
6 month to 1 year of experience in the logistic field or domestic transportation preferred.
Customer Satisfaction oriented.
Strong interpersonal and communication skills, ability to communicate at all levels written and oral
Time management skills and attention to detail.
Problem solving skills
Strong organizational skills and ability to multitask.
Ability to complete the work within standard procedures, guidelines and office policies.
Self driven personality and good business sense are expected.
Computer skills, including knowledge of Microsoft Word and Excel applications.
English and Spanish fluency.
Commitment to Exemplify our culture at all times
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Billing Agent, Transcon
Carr Al Aeropuerto, La Sand a, Nuevo Laredo, Tamps., M xico,
Functional Area:  General / Other Software
Experience:  1 - 6 years
Qualification:  ("Other in any field")
Salary:  3.0 Lakh to 10 Lakh INR
Job Ad publication date: 15 Jan 2021