Fidelity National Information Services, Inc.

Finance Shared Services Analyst

Job Location:  Mumbai City
Job Description:  SkillSet: " personal development", " financial services", " spectrum management", " career development", " online privacy".

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :


About the opportunity

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About Team

You will be part of order to cash vertical comprising various AR operations like Billing- Software Licence and maintenance, Data processing, billing support functions, customer MDM, Contract Valuation and Terminations, AR collection and Customer Service representative

What you will be doing

The Collection Representative is responsible for the first line of collections performed out of Accounting Operations in GFO. Collectors work to maintain fluent and positive relationships with clients to improve and maintain the health of Financial Services accounts receivable and DSO metrics.

Specific duties are as follows:

  • Daily maintain and update collection activity in GetPaid system by way of sending electronic correspondence and making phone calls to clients.
  • Daily ensure that all client e-mails and voicemails are addressed and that all notes are added to the GetPaid system.
  • Review request from the Cash application team and contact clients for allocation details of current month receipts.
  • Review the Unallocated Credit (UAC) file and follow-up with clients to resolve prior month credits still unresolved.
  • Knowledge of AR aging bucket, 1-30/30-60/60 days, etc.
  • Work with clients to resolve any invoice dispute
  • Liaison with business groups to stay on top of any areas of concern related to accounts receivable or collection of the same.
  • Attend weekly calls with the management and business contacts.
  • Initiate requests for address changes, client refunds, and foreign withholding credit memo requests by coordinating with internal departments
  • Assist in cash audit pulls as necessary.

    What you bring:

  • Bachelor s degree or the equivalent combination of education, training, or work experience.
  • Ability to read and interpret contracts
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
  • Works well in an environment with firm deadlines; results oriented.


  • Strong Accounting Knowledge Accounts Receivables
  • Good Communication Skills Written and Verbal
  • Strong desktop computing skills PowerPoint, and Excel
  • Ability to understand and resolve queries from business units and collections
  • Ability to co-relate figures, do analysis, and make relevant comments
  • Basic knowledge of reserve provisions and revenue accounting


  • Graduate/Post Graduate in Finance/Commerce
  • 2-4 years experience in AR Collections, billing operations


  • A good team player
  • Experience of working with global/other teams
  • Detail oriented and regard for timeliness
  • High regard for deadlines and deliverables
  • Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard Poor s 500 Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


Functional Area:  Statistics / Analytics
Experience:  2 - 4 years
Qualification:  ("Graduation in any field")
Salary:  4.0 Lakh to 8 Lakh INR
Fidelity National Information Services, Inc.
Job Ad publication date: 15 May 2021