Fidelity National Information Services, Inc.

Operations Manager

Job Location:  Pune
Job Description:  SkillSet: , operations team handling, environmental impact assessment, back office, team handling.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

  • Responsible for all aspects of functional operations team handling middle office and back office functions. Projects may be focused on functions aspects of operations like reconcilication, trade processing, fund accounting, reporting etc. Ensures KPI s set for the team as per SLA are met. Have proper control s in place to monitor the KPI s client deliverables. Manages a team of 30 40 FTE s.
    • Plans and coordinates all aspects of operations from processing through delivery.
    • Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables, stage gates/toll gates.
    • Involved in resource planning, selection, onboarding, training, cross training, building capacity, calculating team utilization to have it inline with project profit margin.
    • Assigns and monitors work of functional teams.
    • Manages operations risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.
    • Delivers informational and decision-seeking presentations to business groups in FIS and/or in client organizations.
    • Manage, groom leaders within team to create second line. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
    • Performs additional related duties as assigned

What you bring:

Knowledge / Experience

  • Total Experience of 12+ years.
  • Team handling / leadership experience of 6-8 Years
  • Extensive knowledge of capital Markets, operations standards, processes, procedures and guidelines
  • Demonstrated skill in managing project budgets and timelines
  • Excellent analysis, problem-solving, team, conflict management and time management skills
  • Excellent verbal and written communication skills
  • Ability to interact effectively with clients, onshore counterparts
  • Ability to set clear expectations, manage team performance and build high morale among team members
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature
  • Ability to maintain and deliver MIS to higher management.
  • Ability to carry out RCA on critical error s and reduce repetitive error s by introducing effective check s and balances.
  • Create / Maintain process critical documents SLA, Process Map s, SOP s, SIPOC s etc.


A Bachelor s degree in Business Administration or the equivalent combination of Education, training, and work experience


  • Fluent in English
  • Collaborative Collaborate with different groups and complete the assigned task.
  • Attention to detail track record of authoring high quality documentation
  • Organized approach manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset - work autonomously and as part of a global team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


Functional Area:  General / Other Software
Experience:  6 - 8 years
Qualification:  ("Commerce in B.B.A / B.M.S") OR ("Management in B.Com")
Salary:  8 Lakh to 12 Lakh INR
Fidelity National Information Services, Inc.
Job Ad publication date: 17 Apr 2021  

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