Fidelity National Information Services, Inc.

Product Support Representative III

Job Location:  Pune
Job Description:  SkillSet: ms office powerpoint, ms office, v3 foundation, swift payments, online privacy.

  • 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
  • Ready to work in flexible rotating shifts.
  • Understanding of SWIFT confirmations - MT300, MT5XX
  • Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
  • Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
  • Understanding of Bank statements - MT9XX and CAMT53
  • Knowledge of Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
  • Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
  • Strong client interaction facing role experience

Skills

  • Excellent client facing communication skills
  • Excellent interpersonal and communication skills
  • Ability to build, maintain strong client relationships.
  • Excellent problem-solving skills.
  • Able to take the initiative and work independently or in a team
  • Experience in documenting SOPs to support daily operations
  • Strong desktop computing skills in MS office PowerPoint, Visio and Excel

Qualifications

  • Bachelor s Degree in Commerce or MBA finance
  • ITIL v3 Foundation or higher desirable

Competencies

  • Fluent in English
  • Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Attention to detail track record of authoring high quality documentation
  • Organized approach manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset - work autonomously and as part of a global team
  • Willing to travel occasionally (no more than 10%)

Nice to have

  • Experience in any Treasury Management System (TMS) application
  • Basic understanding of IT tools and servers
  • Understanding of database architecture
,
Functional Area:  Finance / Accounts / Tax
Experience:  3 - 5 years
Qualification:  ("Commerce in B.Com") OR ("Operations in MBA/PGDM")
Salary:  4.0 Lakh to 7 Lakh INR
 
Fidelity National Information Services, Inc.
Job Ad publication date: 14 May 2021  

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