Fidelity National Information Services, Inc.

Senior Executive - Field Operations

Job Location:  Chennai
Job Description:  SkillSet: mis, sales, customer relations, customer service, delivery.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

25%

Field Support Technician (3-5 Years) Bangalore Location

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

It s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world s largest global provider dedicated to financial technology solutions!

What you will be doing

Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior technicians.
Checks out and approves operational quality of system equipment.
Sets up and utilizes specialized test and diagnostic equipment to isolate equipment malfunctions.
Replaces defective units/components as appropriate at customer sites.
May provide field support services to customers in solving problems incurred in the installation and/or operation of hardware/software products.
May deliver pre and post-sales installation services at customer sites including installation, maintenance and repair of products and services to ensure all function properly.
Ensures customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Responds to customer questions regarding operation and malfunctions of FIS and third-party products and equipment.

What you bring

Knowledge and understanding of hardware/software programs for assigned products
Knowledge of assigned product functions and their use within a financial institution operating environment
Ability to communicate effectively verbally and in writing
Ability and flexibility to work extended hours when necessary to maintain client satisfaction

  • Required Bachelor s degree in computer engineering, computer science or other related discipline.

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Functional Area:  General / Other Software
Experience:  3 - 5 years
Qualification:  ("Science in Diploma") OR ("Other in Other")
Salary:  5 Lakh to 9 Lakh INR
 
Fidelity National Information Services, Inc.
Job Ad publication date: 14 May 2021