Manager - GBS Planning

Manager - GBS Planning
Job Location:  Pune
Job Description:  SkillSet: Manager GBS Planning.
  • Escalation Complaint Management related to People operating model

  • Escalation Management Process related issues (L2)

  • Drive Standardization and Automation

  • Accountable for,

    • BCP mgmt. Operational Governance meeting (MBR/QBR)

    • Site communications in alignment with regional team

    • Improving site wise service level and playbook penetration

    • VOP operations actions

  • Resource planning Forecasting (Job add/ Volume trend/Scope increase etc.,)

  • Process update; change management Drive special projects

  • Lead monthly/ quarterly interlock calls with site and regional directors

  • Accountable for Quality systems Implementation.

  • Setting of quality objective and related training

  • Risk Assessment Audits: Internal

  • Compliance in Internal and ISO Audits

  • Audit Observation and actions closure [L2]

  • Authority to stop process to correct quality problems

  • Improving sustaining Flex Voice Survey Satisfaction Level Skip Level Meetings

  • Attrition Management

  • Develop Lean culture

  • People development Mentoring

Functional Area:  General / Other Software
Experience:  3 - 7 years
Qualification:  ("Graduation in any field")
Salary:  2.5 Lakh to 4.5 Lakh INR
Job Ad publication date: 04 Oct 2022