Manager I

Job Location:  Bangalore
Job Description:  SkillSet: bias for action, new product launch, supply chain management, root cause, shelf life.
About Flipkart

The Flipkart Group is one of India's leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India's e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns - customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.

Driven by the passion of 'Flipsters' and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity - Flipkart's work policies reflect the company's efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn's 'Top Companies to Work For in 2019', among the '100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.

Job Description :

Manager I

Role - Fruits vegetables QA Manager

Location - Bangalore

About Flipkart

In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India s largest online marketplace and one of India s leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!

Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.

We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer s point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.

About the team:

Ekart Quality team is a pioneer in establishing Quality function across the supply chain. The team major focus areas are Customer Experience, Process Adherence, improvement, adequacy and optimisation, Product Quality, People capability. The team has multiple sub vertical spread across different supply chain assets.

Team s motto Partner with Business to support the Envisioned Growth that is enabled through Reliable process, Enriched People Capability and continuous improvement through Culture of Challenging Status Quo and Facilitate solutioning.

About the Role :

In this particular role candidate will be part of FV Quality team that caters to Supermart(Groceries) and Hyperlocal channels. Where candidates will manage the E2E supply chain from Quality from Vendor management,Sourcing, Specs finalisation, Grading to Managing execution team who will be on ground ensuring day to day operation. Also to ensure all customer complaints related to FV are analysed to find Root Cause so implement a solution. Candidates also need to have an understanding of legal metrology, Product Quality for FnV and Packaging material Specs suitable for the FnV.

Candidate with handling FnV Quality Operations for ecommerce or leading FnV retailer will be preferred

What you ll do:



Activity and KPI


E2E Quality Strategy Deployment

Responsible for overseeing Fruits Vegetables overall supply chain and logistics Quality strategy and operations in order to ensure least rejection across supply chain and Zero Customer Escalation related to Quality of the product and Packaging.


Stakeholder management

Liaise to internal and external stakeholders

External - Play a crucial role in developing and maintaining good relationships with vendors and distributors. So as to solve any recurring problem.

internal - Develop procedures for coordination of supply chain management with other functional areas and Work in sync with Supply chain operation,Design and FnV Category team to solve issues and deliver results within agreed guardrails.


Process Blueprinting

1)Work with Supply Chain and Design to ensure all processes are laid out for FnV Operations.

2)Work with Category to define and finalise specs for all FSN's

3)Clearly Define all exceptional handling process


New Product Launch

Work with category for any new product launch wrt to

1) Specs for Packaging

2) Specs for Product

3) Shelf life definition for all the FSN

4) Ensuring all input for Infra provided to relevant team


New Vendor Onboarding and Training

Conduct onboarding Audit, and publish the result to all stakeholders. If vendor Fails in first attempt work with vendors to make them understand the gaps and conduct reaudit for onboarding.Training of vendor team on all Flipkart expectation and Specs


Hiring and Training Internal team

Hiring competent people with relevant experience and training them to deliver the best result.

Ensure, training need identification is completed for team and relevant training provided.



Ensure Flipkart adheres to all Statutory and regulatory norms.

Work with the Compliance team to ensure all compliance related checks are done.For onboarding vendors and launching new products.


Market benchmarking and Optimisation Projects.

Develop and regular market benchmarking strategy. Check how competitors are doing viz a viz our process.

How our suppliers and vendors are doing wrt to market on Quality metrics.

Competencies critical for this role

  • Deep understanding of Fruit and Vegetable Business and Quality Specs.

  • Vendor Management

  • Strategic thinking to scale up and built the team from scratch

  • Problem Solving Skills to troubleshoot Operational challenges

  • People management skills

  • Exceptional Communication Skills

What you ll need:

Experience ( Preferable )

  • 7+ years experience in Fruit and Vegetable Sourcing management

  • In-depth knowledge of FnV Specs, Grading and deep understanding the category holistically

  • Strong people management and cross-functional leadership experience

Location : Bangalore, India

Travel : 5-10% of time.

Reporting to : Head of Groceries Quality FC

Posted On :

Manager I

Functional Area:  General / Other Software,IT Operations / EDP / MIS
Experience:  7 - 8 years
Qualification:  ("Graduation in any field")
Salary:  9 Lakh to 12 Lakh INR
Job Ad publication date: 20 Jan 2021